Difference between revisions of "EGI-InSPIRE:Sa1 2013-12-17"

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(SA1.6 Helpdesk)
(Software Support)
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== Software Support ==
 
== Software Support ==
 
<!-- A Krenek -->
 
<!-- A Krenek -->
 +
{| class="wikitable"
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|-
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! DMSU tickets flow Dec 8 -- 14
 +
|-
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| assigned
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| 8
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|-
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| back to tpm
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| 0
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|-
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| reassigned to 3rd level
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| 3
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|-
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| solved
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| 5
 +
|}
  
 +
{| class="wikitable"
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|-
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! open DMSU tickets status
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|-
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| assigned
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| 1
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|-
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| in progress
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| 1
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|-
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| waiting for reply
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| 2
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|-
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| on hold
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| 0
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|}
  
 
=SA1.8 Availability and core services=
 
=SA1.8 Availability and core services=

Revision as of 11:23, 16 December 2013

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports


Progress of SA1 issues

Nothing new to report.

Milestones/Deliverables

SA1.1 Activity Management

MEETINGS

ACTIVITIES

SA1.2 Security

SA1.3 Staged rollout

SA1.3 Integration

SA1.4 Central tools

SA1.5 Accounting

Repository

Portal

SA1.6 Helpdesk

  • Ticket monitoring
  • Weekly phone conference
  • Preparing next GGUS release
  • xGUS release

SA1.7 Support

Software Support

DMSU tickets flow Dec 8 -- 14
assigned 8
back to tpm 0
reassigned to 3rd level 3
solved 5
open DMSU tickets status
assigned 1
in progress 1
waiting for reply 2
on hold 0

SA1.8 Availability and core services

Documentation

Meetings