Difference between revisions of "EGI-InSPIRE:Sa1 2012-11-14"

From EGIWiki
Jump to: navigation, search
(Documentation)
(Software Support)
Line 48: Line 48:
  
 
== Software Support ==
 
== Software Support ==
 +
 +
[https://ggus.eu/tech/ticket_show.php?ticket=87929 GGUS #87929] may have
 +
broader impact, will be reported to Operations.
 +
 +
Currently there are no open high-priority tickets with swsupport and TPs.
 +
 
<!-- A Krenek -->
 
<!-- A Krenek -->
 +
{| class="wikitable"
 +
|-
 +
! DMSU tickets flow Nov 4--10
 +
|-
 +
| assigned
 +
| 21
 +
|-
 +
| back to tpm
 +
| 1
 +
|-
 +
| reassigned to 3rd level
 +
| 17
 +
|-
 +
| solved
 +
| 3
 +
|}
 +
 +
{| class="wikitable"
 +
|-
 +
! open DMSU tickets status
 +
|-
 +
| assigned
 +
| 0
 +
|-
 +
| in progress
 +
| 5
 +
|-
 +
| waiting for reply
 +
| 4
 +
|-
 +
| on hold
 +
| 2
 +
|}
  
 
== Network Support  ==
 
== Network Support  ==

Revision as of 09:56, 14 November 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


SA1 weekly report

Progress of SA1 issues

Milestones/Deliverables

  • D4.7 Operations Sustainability

SA1.1 Activity Management

SA1.2 Security

SA1.3 Staged rollout

SA1.3 Integration

  • preparation of Globus Task Force meeting
  • Mapper: ongoing discussion on ticket workflow

SA1.4 Central tools

SA1.5 Accounting

Mainly reactive support work this week. Plus handling the fall-out from a site-wide power failure at RAL.

SA1.6 Helpdesk

  • Preparing the presentation at the GDB meeting at CERN
  • Working on the new features for the next release on 2012-11-28

SA1.7 Support

Software Support

GGUS #87929 may have broader impact, will be reported to Operations.

Currently there are no open high-priority tickets with swsupport and TPs.

DMSU tickets flow Nov 4--10
assigned 21
back to tpm 1
reassigned to 3rd level 17
solved 3
open DMSU tickets status
assigned 0
in progress 5
waiting for reply 4
on hold 2

Network Support

SA1.8 Availability and core services

Catch All Core Services + A/R Report

  • Migrated vomrs data for dteam VO to new (umd2 based) voms service endpoint
  • migration of production service endpoint is scheduled for this week
  • Handled 4 A/R recomputation requests for October 2012
  • Published final A/R reports for October 2012
  • Operation of dteam VO service
    • Removed 67 entries with expired certificates (certificates signed by expired CAs)

Documentation

  • "EGI wiki guide" introduced to the community
  • ongoing work on:
    • EGI service proftolio
    • EGI OLA
    • Service type decommission procedure

Meetings