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1. Task Meetings
2. Main Achievements
Followup upgrades of unsupported software There were quite a large number of sites that were still running glite-3.1 and glite-3.2 software that is no longer supported. Last quarter a campaign was started to make these sites upgrade their services that run this software. This campaign was continued this quarter. COD has requested RODs to issued GGUS tickets to these sites and is following this up.
ROD teams newsletter
This quarter we have published a ROD teams newsletter in Januaryr. The rationale behind the newsletter is descibed in the SA1.7-QR4 report.
ROD performance index
For background information on this, have a look at SA1.7-QR6, section RP OLA and ROD metrics. Since October 2011 we have been asking all NGIs above 10 items in the COD dashboard duting one month about the explanation through GGUS, what was the reason of such result and how do you plan to improve the situation. Currently we are continuing to collect and investigate these metrics and also to correlate this with other metrics and see if we can draw some conclusions from them.
See SA1.7-QR6 for more background information. COD has issued GGUS tickets to sites that are below 70% availability for more than three consecutive months that are eligible for suspension.
See SA1.7-QR6 and SA1.7-QR6 for more background information. In Q11 we have continued this activity. In addition, we have started discussions with the SAM nagios team to have a nagios probe that will raise alarms on the operations dashboard when the unknown percentage is higher than a certain threshold. These discussions are nearly completed.
Followup NGI Core Services availability
We have issued GGUS tickets to NGIs that do not meet the 99% availability requirement. In februari 2012 we have started up this activity. At first we have only submitted GGUS tickets to NGIs informing the of their low top-level BDII availability. This activity has been continued in this quarter.
Review of certification procedures etc
We are busy developing a procedure to incorporate test resources into the EGI infrastructure, review the certification procedures and to identify possible changes to the operational tools. This discussion is now finished and a presentation about the outcome has been given in the OMB of december, https://indico.egi.eu/indico/getFile.py/access?contribId=4&resId=0&materialId=slides&confId=1100.
COD F2F meeting
In november we have had a COD f2f meeting. The minutes may be found at: https://indico.egi.eu/indico/getFile.py/access?resId=2&materialId=minutes&confId=1243.
Plan for 2013
As a result of the COD F2F meeting we have written a plan about in what direction the activity should move. These may be found at: https://documents.egi.eu/public/ShowDocument?docid=1529.
The adapted software support process, as established at the end of PQ10, run smoothly, without any noticable issues.
In this quarter, 172 tickets were identified to be software issue, and 52 (30%) were solved. The absolute number is higher wrt. PQ10 but comparable, percentage of solved tickets remains the same, indicating stable ratio of software defects (ie. the tickets that are reassigned to 3rd line).
Ticket solution times (average/median) are 19/4 days, are slightly better than preceeding quarters (however, these numbers tend to oscillate considerably, depending on the actual tickets solved), with the same external reasons for "long tail" of the distribution, yielding rather high average times.
3. Issues and Mitigation
|Issue Description||Mitigation Description|
|Grid Oversight: None||None|
|Software Support: None|
4. Plans for the next period
We will continue the activities that we already doing. Further we are going to proceed with carrying out the plan outlined in https://indico.egi.eu/indico/getFile.py/access?contribId=4&resId=0&materialId=slides&confId=1100 and startup the plans described in https://documents.egi.eu/public/ShowDocument?docid=1529.
We will focus on implementation of the agreed ticket followup process, which is still not fully in place for the low-priority tickets.
We will discuss and work on the model of the software support in the "post May 2014" era, aligned with the foreseen model of community platform integrators.
For the main work of the unit, triage and resolution of the incoming tickets, no major changes are foreseen.