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1. Task Meetings

Date (dd/mm/yyyy)	Url Indico Agenda	Title	Outcome
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein	https://www.egi.eu/indico/categoryDisplay.py?categId=27	"shopping list" meeting	traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
monthly (web conf): Representatives from EMI, EGI, IGE, NGIs, GGUS team, WLCG	https://indico.egi.eu/indico/categoryDisplay.py?categId=78	GGUS Advisory Board (GGUS-AB) meeting	Further development of GGUS system
need driven	no INDICO URL	one on one meetings with NGI interface developers	testing the interfaces, resolving interface issues
need driven	no INDICO URL	meetings with EGI-SA2	definition of the technology support workflows and their implementation

2. Main Achievements

New report ETA accuracy introduced in the Report Generator.

GGUS structure

Support units

Decommissioned support units

• "UCST"
• "EMI QA"
• "EMI Testbeds"
• "EMI Release Management"
• "EMI Common"
• "EMI Common Data Library"
• "ISIN"
• "gLite VOBOX"
• "gLite UI"
• "gLite WN"
• "StratusLab"
• "ROC_IGALC"
• "NGI_IE"

Renamed support units

• "IGE" -> "EGCF"
• "gLite WMS" -> "WMS"

Merged support units

• "SAGA-SD" + "SAGA" -> "SAGA"
• "MPI User Support" + "MPI" -> "MPI"
• "APEL EMI" + "APEL" -> "APEL"

New support units

• "NGI_ZA"

VOs

Introduced new VO

• "drihm.eu"
  

Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists.

GGUS web portal

• New "Did you knows?" about the following topics:

 - Changes with the end of EMI.
 - Notification on re-opening alarm tickets.

• Renewed GGUS service certificate used for signing alarm notifications.
• Renewed GGUS host certificate.
• A SAML/Shibboleth based access to GGUS is implemented on the test instance. Testing is ongoing.
• Updated documentation in EGI wiki.

GGUS system

• Automated work flow for tickets waiting for submitter input.
  
• Introduced quality of service levels.
  
• New work flow for tickets waiting for PT input.
• Email notification to the agreed "Emergency email" address when an ALARM ticket gets re-opened.

Interfaces with other ticketing systems

• Fixed bugs in interface to CERN SNOW.

Alarm tests after GGUS releases

• Executed the alarm and interface tests after each GGUS release.

High availability

• Moved GGUS test instance to the new high availability structures for testing the processes.

3. Issues and Mitigation

Issue Description	Mitigation Description
Collaboration of GGUS and PRACE	This action is postponed as it has only low priority for PRACE at the moment.
Collaboration of GGUS and MAPPER	MAPPER decided to use an xGUS instance. Setting up the xGUS instance is work in progress.
Collaboration of GGUS and DANTE	A meeting with DANTE representatives is planned for the EGI CF in Madrid.

4. Plans for the next period

GGUS structure

• Integration of Operations Portal in GGUS. This action is postponed as requested by Operations Portal admins.
  
• Fully integrate CMS VO in GGUS and retire interface to Savannah.
• Migrate GGUS shopping list from Savannah to JIRA.
• Notification of failures of operational tools through GGUS.
• Work flow for tickets needing information about UMD releases when issue was solved by PT.

GGUS web portal

• Implement a bulk submit feature.

Interfaces with other systems

• Finish implementation of xGUS instance for MAPPER.
• Start implementation of interface to DANTE ticketing system.
• Migrate GOC DB interface to PI version 6.
• Implement interface to PRACE RT system.