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Difference between revisions of "EGI-InSPIRE:SA1.6-QR10"
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= 1. Task Meetings = | |||
{| border="1" cellspacing="0" cellpadding="5" align="center" | |||
! style="width: 15%" | Date (dd/mm/yyyy) | |||
! style="width: 15%" | Url Indico Agenda | |||
! style="width: 10%" | Title | |||
! style="width: 20%" | Outcome | |||
|- | |- | ||
| weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | |||
| https://www.egi.eu/indico/categoryDisplay.py?categId=27 | |||
| "shopping list" meeting | |||
| traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements | |||
|- | |- | ||
| | | need driven | ||
| | | no INDICO URL | ||
| | | one on one meetings with NGI interface developers | ||
| | | testing the interfaces, resolving interface issues | ||
|- | |||
| need driven | |||
| no INDICO URL | |||
| meetings with EGI-SA2 /EMI /IGE | |||
| definition of the technology support workflows and their implementation | |||
|- | |- | ||
|} | |} | ||
= | = 2. Main Achievements = | ||
== Report Generator == | |||
There was a life demo of the report generator on TF in Prague. | |||
== GGUS structure == | |||
=== Support units === | |||
A couple of new support units have been introduced during the last quarter. They are<br> | |||
* 2nd level software support unit -- QosCosGrid<br> | |||
* 2nd level software support unit -- EGI Federated Cloud | |||
Decommissioned support units<br> | |||
* "ARC Deploy" | |||
* "NGI_AT" | |||
* "OTAG" | |||
=== VOs === | |||
VOs "t2k.org", "comet.j-parc.jp" and "neurogrid.incf.org" were added to the list of VOs which provide support via GGUS.<br> | |||
== GGUS web portal == | |||
* Decided how GGUS should proceed with decommissioned VOs<br> | |||
* Updated the info section with new "did you knows?" <br> | |||
* Included status "closed" in the ticket timeline tool.<br> | |||
* Implemented a password reminder.<br> | |||
== GGUS system == | |||
* Replaced old SOAP interface by a new one reducing the number of available fields in operations.<br> | |||
* Fixed bug in mail template of verification notifications.<br> | |||
== Interfaces with other ticketing systems == | |||
* Brought online interface for new NGI_FRANCE ticketing system OTRS. | |||
* Started implementation of interface for IBERGRID RT ticketing system. | |||
==== GGUS - SNOW interface ==== | |||
* Implemented distinction between incidents and change requests | |||
* Fixed bug GGUS "Related issue" field getting flashed by SNOW updates | |||
== High availability == | |||
* Auto-switching for the Remedy server still not implemented. | |||
= 3. Issues and Mitigation = | |||
{| cellspacing="0" cellpadding="2" | {| border="1" cellspacing="0" cellpadding="2" | ||
|- | |||
!scope="col"| Issue Description | |||
!scope="col"| Mitigation Description | |||
|- | |- | ||
|Collaboration of GGUS with CSIRT | |||
|Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing. | |||
|- | |- | ||
| | |Collaboration of GGUS and PRACE | ||
| | |Defining work flows for routing tickets between GGUS and PRACE RT. This discussion is still ongoing. | ||
|- | |- | ||
|} | |} | ||
= 4. Plans for the next period = <!-- provide your text below | = 4. Plans for the next period = | ||
<!-- provide your text below --> | |||
== GGUS report generator == | |||
Implement missing features and bug fixing. The final version will be available by end of 2012. | |||
== GGUS structure == | |||
Integration of Operations Portal in GGUS.<br> | |||
Define a concept for allowing access to GGUS without certificate. | |||
== Interfaces with other ticketing systems == | |||
* Implement interface to PRACE RT system. | |||
Latest revision as of 19:04, 6 January 2015
| EGI Inspire Main page |
| Inspire reports menu: | Home • | SA1 weekly Reports • | SA1 Task QR Reports • | NGI QR Reports • | NGI QR User support Reports |
1. Task Meetings
| Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
|---|---|---|---|
| weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
| need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
| need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
Report Generator
There was a life demo of the report generator on TF in Prague.
GGUS structure
Support units
A couple of new support units have been introduced during the last quarter. They are
- 2nd level software support unit -- QosCosGrid
- 2nd level software support unit -- EGI Federated Cloud
Decommissioned support units
- "ARC Deploy"
- "NGI_AT"
- "OTAG"
VOs
VOs "t2k.org", "comet.j-parc.jp" and "neurogrid.incf.org" were added to the list of VOs which provide support via GGUS.
GGUS web portal
- Decided how GGUS should proceed with decommissioned VOs
- Updated the info section with new "did you knows?"
- Included status "closed" in the ticket timeline tool.
- Implemented a password reminder.
GGUS system
- Replaced old SOAP interface by a new one reducing the number of available fields in operations.
- Fixed bug in mail template of verification notifications.
Interfaces with other ticketing systems
- Brought online interface for new NGI_FRANCE ticketing system OTRS.
- Started implementation of interface for IBERGRID RT ticketing system.
GGUS - SNOW interface
- Implemented distinction between incidents and change requests
- Fixed bug GGUS "Related issue" field getting flashed by SNOW updates
High availability
- Auto-switching for the Remedy server still not implemented.
3. Issues and Mitigation
| Issue Description | Mitigation Description |
|---|---|
| Collaboration of GGUS with CSIRT | Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing. |
| Collaboration of GGUS and PRACE | Defining work flows for routing tickets between GGUS and PRACE RT. This discussion is still ongoing. |
4. Plans for the next period
GGUS report generator
Implement missing features and bug fixing. The final version will be available by end of 2012.
GGUS structure
Integration of Operations Portal in GGUS.
Define a concept for allowing access to GGUS without certificate.
Interfaces with other ticketing systems
- Implement interface to PRACE RT system.