Difference between revisions of "Documentation"
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The EGI [[Operations Manuals]] are technical documents that provide approved guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines). | The EGI [[Operations Manuals]] are technical documents that provide approved guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines). | ||
===[[Operations Best Practices]] | =====Operations Best Practices===== | ||
The EGI [[Operations Best Practices]] are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are '''optional'''. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is formally approved by the relevant Technology Provider. | |||
A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience. | |||
===[[Operational Procedures]]=== | ===[[Operational Procedures]]=== |
Revision as of 14:53, 14 February 2011
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Documentation menu: | Home • | Manuals • | Procedures • | Training • | Other • | Contact ► | For: | VO managers • | Administrators |
Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).
Coordinator: | Vera Hansper (CSC) |
Contact information: | operational-documentation (at) mailman.egi.eu |
Operations Manuals
The EGI Operations Manuals are technical documents that provide approved guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
Operations Best Practices
The EGI Operations Best Practices are technical documents providing reference information on how technical operational tasks can be addressed. A best practice can be optionally adopted by a partner if deemed suitable, the guidelines provided are optional. Nevertheless a best practice is periodically reviewed, and if relevant to grid middleware deployment it is formally approved by the relevant Technology Provider.
A Best Practice is contributed on a voluntary basis by EGI partners to share knowledge and experience.
Operational Procedures
- Ticket management
- Operations Center Management
- Availability and monitoring
Securiy Procedures
Refer to Incident Reporting Procedure
Operational FAQ
Documentation Contacts
- Notice Board
- Documentation Team
Internal area
- Procedures ready for approval: no procedures at the moment are waiting for OMB approval.
- Drafts: Operations documentation authors area