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Difference between revisions of "Collaboration Tools Availability and Continuity Plan"

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[[Category:Operations]]
[[Category:Operations]]
Back to main page: [[Services Availability Continuity Plans]]
Back to main page: [[Services Availability Continuity Plans]]
 
{{DeprecatedAndMovedTo|new_location=https://confluence.egi.eu/display/IMS/SACM%3A+Collaboration+Tools}}
= Introduction =
 
This page reports on the Availability and Continuity Plan for the '''[[EGI Collaboration tools]]''' and it is the result of the risks assessment conducted for this service: a series of risks and treats has been identified and analysed, along with the correspondent countermeasures currently in place. Whenever a countermeasure is not considered satisfactory for either avoiding or reducing the likelihood of the occurrence of a risk, or its impact, it is agreed with the service provider a new treatment for improving the availability and continuity of the service. The process is concluded with an availability and continuity test.
 
{| class="wikitable"
|-
! scope="col"|
! scope="col"| Last
! scope="col"| Next
|-
! scope="row"| Risks assessment
| 2018-04-24
| 2019 April
|-
! scope="row"| Av/Co plan and test
| 2018-10-26
| --
|-
|}
 
Previous plans are collected here: <add a link to doc db>
 
= Performances =
 
In the OLA it was agreed the following performances targets, on a monthly basis:
*Availability: DNS 99%; other services 95%
*Reliability 99%
 
<pre style="color: blue"> Other availability requirements:
- the service is accessible through X509 certificate and/or other authentication system
- The service is accessible via CLI and/or webUI
- (depending on the service, specific requirements can be identified. In case, for each requirement report what is the action/measure in case of failure)
 
The service availability is regularly tested by nagios probe org.nagiosexchange.Portal-WebCheck and org.nagiosexchange.RT-WebCheck: https://argo-mon.egi.eu/nagios/cgi-bin/status.cgi?servicegroup=SITE_GRIDOPS-CTOOLS_egi.Portal&style=overview https://argo-mon.egi.eu/nagios/cgi-bin/status.cgi?servicegroup=SITE_GRIDOPS-CTOOLS_eu.egi.rt&style=overview
</pre>
 
The performances reports in terms of Availability and Reliability are produced by [http://egi.ui.argo.grnet.gr/egi/OPS-MONITOR-Critical ARGO] on an almost real time basis and they are also periodically collected into the [https://documents.egi.eu/public/ShowDocument?docid=2324 Documentation Database].
 
Over the past years, the Collaboration tools hadn't particular Av/Co issues highlighted by the performances that need to be further investigated.
 
= Risks assessment and management =
 
For more details, please look at the [https://docs.google.com/spreadsheets/d/1KWfMyLv51BPg-XFCK5zHXuIrLbmKfFBBSIqV4Yn25P4/edit#gid=1565906040 google spreadsheet]. We will report here a summary of the assessment.
 
== Risks analysis ==
 
<pre style="color: blue"> to update </pre>
 
{| class="wikitable"
! Risk id
! Risk description
! Affected components
! Established measures
! Risk level
! Expected duration of downtime / time for recovery
! Comment
|-
| 1
| Service unavailable / loss of data due to hardware failure
| all services
| virtualization on HA platform, backups
| style="background: yellow"| Medium
| 1 or more working day
| the measures already in place are considered satisfactory and risk level is acceptable
|-
| 2
| Service unavailable / loss of data due to software failure
| depends on affected sw, probably all services
| monitoring of system health, backups
| style="background: yellow"| Medium
| up to 8 hours (1 working day)
| the measures already in place are considered satisfactory and risk level is acceptable
|-
| 3
| service unavailable / loss of data due to human error
| depends on affected sw/data, probably all services
| monitoring of system health, backups, actively maintained documentation (wiki)
| style="background: yellow"| Medium
| up to 8 hours (1 working day)
| the measures already in place are considered satisfactory and risk level is acceptable
|-
| 4
| service unavailable for network failure (Network outage with causes external of the site)
| all services (could affect only selected users, depends on problematic networks)
| monitoring of service availability, alternative network routes
| style="background: green"| Low
| up to 4 hours (half working day)
| the measures already in place are considered satisfactory and risk level is acceptable
|-
| 5
| Unavailability of key technical and support staff (holidays period, sickness, ...)
| depends on the problem requiring staff attention, could escalate to all services
| contacts to other local staff capable of administering the services
| style="background: yellow"| Medium
| 1 or more working day
| the measures already in place are considered satisfactory and risk level is acceptable
|-
| 6
| Major disruption in the data centre. Fire, flood  or electric failure for example
| all services
| access to other data centres, geographical diverse backups
| style="background: yellow"| Medium
| 1 or more working day
| the measures already in place are considered satisfactory and risk level is acceptable
|-
| 7
| Major security incident. The system is compromised by external attackers and needs to be reinstalled and restored.
| depends on compromised subsystem and/or data, could escalate to all services
| monitoring of system health, security audits, backups, following best practices for security configuration and timely implementation of patches
| style="background: yellow"| Medium
| up to 8 hours (1 working day)
| the measures already in place are considered satisfactory and risk level is acceptable
|-
| 8
| (D)DOS attack. The service is unavailable because of a coordinated DDOS.
| depends on the attack, could extend from one specific service to complete network outage (=all services)
| monitoring of service availability, alternative network routes, antiDDoS measures at ISP network
| style="background: green"| Low
| up to 4 hours (half working day)
| the measures already in place are considered satisfactory and risk level is acceptable
|}
 
== Additional information ==
<pre style="color: blue">
- procedures for the several countermeasures to invoke in case of risk occurrence (put a link if public)
 
- the Availability targets don't change in case the plan is invoked.
 
- recovery requirements:
-- Maximum tolerable period of disruption (MTPoD) (the maximum amount of time that a service can be unavailable or undelivered after an event that causes disruption to operations, before its stakeholders perceive unacceptable consequences): 2 days
-- Recovery time objective (RTO) (the acceptable amount of time to restore the service in order to avoid unacceptable consequences associated with a break in continuity (this has to be less than MTPoD)): 1 day
-- Recovery point objective (RPO) (the acceptable latency of data that will not be recovered): 2 days
 
- approach for the return to normal working conditions as reported in the risk assessment.
</pre>
 
== Outcome ==
 
<pre style="color: blue"> to update </pre>
 
The level of all the identified risks is acceptable and the countermeasures already adopted are considered satisfactory
 
= Availability and Continuity test =
 
<pre style="color: blue"> to update </pre>
 
The proposed A/C test will focus on a recovery scenario: the service has been disrupted and needs to be reinstalled from scratch.
The time spent for restoring the service will be measured, using the last backup of the data stored in it.
Performing this test will be useful to spot any issue in the recovery procedures of the service.
 
'''Test details''':
*The recovery process has been tested and it took 26 minutes.
*Backups are created every two days, so in the worst scenario we can lose data two days back.
 
'''Outcomes and recommendations''':
The test on the whole can be considered successful: the recovery time is acceptable, even though we need to evaluate if loosing 2 days data in the worst case can be tolerable. For some services included in the Collaboration Tools we might need an higher backups frequency: we are going to perform a Business Impact Analysis for these services and then we will agree with the providers the necessary updates to the plan.
 
= Revision History  =
 
{| class="wikitable"
|-
! Version
! Authors
! Date
! Comments
|-
| <br>
| Alessandro Paolini
| 2018-04-25
| first draft, discussing with the provider
|-
| <br>
| Alessandro Paolini
| 2018-10-26
| recovery test performed, plan finalised
|-
| <br>
| Alessandro Paolini
| 2019-11-25
| starting the yearly review....
|-
|
|
|
|
|}

Latest revision as of 16:29, 1 February 2022