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Difference between revisions of "2019-bidding/order-management-human-support"
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The purpose of this framework is to create a reliable, trust-based communication channel between the Customer and | The purpose of this framework is to create a reliable, trust-based communication channel between the Customer and | ||
the Providers to agree on the services, their levels and types of support. From a technical perspective, the SLAs | the Providers to agree on the services, their levels and types of support. | ||
proposed by EGI are NOT legal contracts, but an agreement on intentions to collaborate and support the Customer’s | |||
research activity. | From a technical perspective, the SLAs proposed by EGI are NOT legal contracts, but an agreement on intentions to collaborate and support the Customer’s research activity. | ||
== Technical description == | == Technical description == | ||
Revision as of 13:10, 15 November 2019
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Service name: Order Management human support
Introduction
To facilitate the allocation of resources to fulfill the needs of a specific group of researchers (the Customers) and allow them to better plan their research activities, EGI has established a SLA framework.
The purpose of this framework is to create a reliable, trust-based communication channel between the Customer and the Providers to agree on the services, their levels and types of support.
From a technical perspective, the SLAs proposed by EGI are NOT legal contracts, but an agreement on intentions to collaborate and support the Customer’s research activity.