Difference between revisions of "2019-bidding/attr-mgm"

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(Service level targets)
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'''Go back to the [https://wiki.egi.eu/wiki/EGI_Core_activities:Bidding#Phase_IV_January_2021_-_June_2023 EGI Core Activities Bidding page].'''
'''to add requirements on software licenses and fitsm traning&certification'''
'''to clarify the effort'''
= Service name: Attribute Management (PERUN) =
== Introduction ==
== Technical description ==
PERUN is a group management system in use by some scientific communities.
This activity will provide either a shared instance to host scientific communities or a dedicated instance for those that require it, providing support for (de-)provisioning and continuous update of user account information.
== Coordination ==
This activity is responsible for the coordination of the system operations in collaboration with those partners that are in charge of operating other systems that depend on the EGI AAI infrastructure.
== Operations ==
*Daily running of the system
*Provisioning of a high availability configuration
*Creating an Availability and Continuity Plan and implementing countermeasures to mitigate the risks defined in the related risk assessment
== Maintenance ==
*Requirements gathering
== Support ==
Support hours: eight hours a day (for example 9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.
== Service level targets ==
The deployment of the services must ensure:
*Minimum availability/reliability: 99%/99%
*Response to incident records in GGUS within support hours: Medium (see [https://wiki.egi.eu/wiki/FAQ_GGUS-PT-QoS-Levels#Medium_service Description page])
== Effort ==

Latest revision as of 17:52, 20 November 2019

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security

EGI Core services menu: Services PHASE I Services PHASE II Services PHASE III Bids Payments Travel procedure Performance

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