Difference between revisions of "2019-bidding/attr-mgm"

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(Service name: Attribute Management (PERUN))
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'''to clarify the effort'''
 
'''to clarify the effort'''
  
= Service name: Attribute Management (PERUN) =
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= Service name: Attribute Management =
  
 
== Technical description ==
 
== Technical description ==

Revision as of 15:24, 14 November 2019

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


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Go back to the EGI Core Activities Bidding page.

to clarify the effort

Service name: Attribute Management

Technical description

PERUN is a group management system used to manage the access to the EGI services for some scientific communities. It is able to directly manage users, groups, user enrolment, and users synchronisation from existing VOMS servers. This activity will provide either a shared instance to host scientific communities or a dedicated instance for those that require it, providing support for (de-)provisioning and continuous update of user account information.

Coordination

This activity is responsible for the coordination of the system operations in collaboration with those partners that are in charge of operating other systems that depend on the EGI AAI infrastructure.

Operations

  • Daily running of the system
  • Provisioning of a high availability configuration
  • Creating an Availability and Continuity Plan and implementing countermeasures to mitigate the risks defined in the related risk assessment

Maintenance

  • Requirements gathering
  • Maintenance of probes to test the functionality of the service
  • Documentation

Software Compliance

  • Unless explicitly agreed, software being used and developed to provide the service should:
    • Be licensed under an open source and permissive license (like MIT, BSD, Apache 2.0,...).
      • The license should provide unlimited access rights to the EGI Foundation and EGI federation member organisations.
    • Have source code publicly available via a public source code repository (if needed a mirror can be put in place under the EGI organisation in GitHub.) All releases should be appropriately tagged.
    • Adopt best practices:
      • Defining and enforcing code style guidelines.
      • Using Semantic Versioning.
      • Using a Configuration Management frameworks such as Ansible.
      • Taking security aspects into consideration through at every point in time.
      • Having automated testing in place.
      • Using code reviewing.
      • Treating documentation as code.
        • Documentation should be available for Developers, administrators and end users.

IT Service Management compliance

  • Key staff who deliver services should have foundation or basic level ITSM training and certification.
    • ITSM training and certification could include FitSM, ITIL, ISO 20000 etc.
  • Key staff and service owners should have advanced/professional training and certification covering the key processes for their services.
  • Providers should have clear interfaces with the EGI SMS processes and provide the required information.
  • Providers should commit to improving their management system used to support the services they provide.

Support

Support hours: eight hours a day (for example 9-17 CE(S)T), Monday to Friday – excluding public holidays of the hosting organization.

Service level targets

The deployment of the services must ensure:

  • Minimum availability/reliability: 99%/99%
  • Response to incident records in GGUS within support hours: Medium (see Description page)

Effort

Bids planning a effort of about 3PM/year would allow these services and activities to be addressed appropriately.