SLM RP OLA Service Levels
Revision as of 15:39, 29 August 2014 by Krakow (talk | contribs) (moved SLM RP Service Levels to SLM RP OLA Service Levels)
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This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that NGI core services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement). Availability/Reliability NGI reports are distributed monthly. At this moment only Top-BDII service avaliability repiability reports are produced.
Note: Service Level Targets specified below will come into force as of January 2011.
minimum Availability | 99%, profile ROC |
minimum Reliability | 99%, profile ROC |
maximum ROD Performance Index | 10 |
Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |