EGI-InSPIRE:WP3 User Community Coordination
Introduction to NA3 - User Community Coordination
Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu
Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu
This page presents a summary of progress with EGI-InSPIRE Work package WP3 - NA3 - User Community Coordination
User support processes
See the processes described in the Deliverable documents D3.1 and D3.3 saved in the EGI Documents Database
Requirement gathering
The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.
Requirements gathering details
User Support Services and tools
Tools, services and resources for users
The page "Tools, services and resources for users" provides a categorisation and list of software service and tools that are available for EGI users and user support teams. The linked section contains:
Basic Tools
- E-mail Lists
- Web Pages
- MAPPER Task Force
Tools, Services, Resources within EGI InSPIRE
- TNA 3.4 Tools
- Other: VO & Operations Portal
External Tools and Resources
- Monitoring
Work package structure
Insert a diagram with explanation here
TNA3.1 - Activity Management
Task leader: Steve Brewer, CCO, EGI.eu
TNA3.2 - User & Community Support Team
Task leader: Steve Brewer, CCO, EGI.eu
TNA3.3 - NGI User Support Teams
Task leader: Gergely Sipos, EGI.eu
TNA3.4 - Technical Services
Task leader: Marios Chatziaggelou, IASA/GRNET
WP3 events and meetings
Routine Events
- Fortnightly telcon meeting for NA3 task and subtask leaders
Future Events
EGI Technical Forum 2011 - Lyon, France
- Forum takes place 19-23 September 2011
- For UCST plans, ideas and scratch pad for the Technical Forum, See TF 2011 Web-page.
- There will be a F2F NA3 meeting on Friday 23rd September, 09:00 - 11:00.
Past Events
EGI User Forum 2011 - Vilnius, Lithuania
- For Web-page, see: Vilnius, Lithuania, 2011
EGI Technical Forum 2010
- F2F meeting for task leaders prior to EGI TF 2010
WP3 (NA3) Sessions
- Tuesday, 14 September 2010 User Training - Getting started in EGI Convener: Gergely Sipos NA3/EGI.eu
- Wednesday, 15 September 2010 Virtual Research Communities Convener: Stephen Brewer NA3/EGI.eu
- Wednesday, 15 September 2010 EGI User Support Services Convener: Marios Chatziangelou NA3/GRNET
- Friday, 17 September 2010 NGI User support Teams Convener: Gergely Sipos NA3/EGI.eu
- EGI TF 2010 Summary
Metrics
All the metrics that are collected by the EGI-InSPIRE project on a three-month basis are reported in the "Quality Plan and Project Metrics" document, produced by NA2 on annually:
- "Quality Plan and Project Metrics" for project year one (May 2010 - April 2011)
- "Quality Plan and Project Metrics" for project year two (May 2011 - April 2012)
- "Quality Plan and Project Metrics" for project year three (May 2012 - April 2013)
The user related metrics evolve each year largely driven by the discussion in the MS304, MS307, MS310, MS313 series of documents.
The list of metrics and values that are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months are available on these pages:
- NA3 metrics for EGI-InSPIRE project year 1 (Q1-Q4; May 2010 - April 2011)
- NA3 metrics for EGI-InSPIRE project year 2 (Q5-Q8; May 2011 - April 2012)
- NA2.5 metrics for EGI-InSPIRE project year 3 (Q9-Q12; May 2012 - April 2013)
Deliverables
Nr. | Title | Lead Partner | PM |
---|---|---|---|
D3.1 | User Community Support Process | CNRS (14), France | 3 |
D3.2 | Annual Report on EGI's User Community Services | EGI.EU (1) | 11 |
D3.3 | User Community Support Process | CNRS (14), France | 15 |
D3.4 | Annual Report on EGI's User Community Services | EGI.EU (1) | 23 |
D3.5 | User Community Support Process | CNRS (14), France | 27 |
D3.6 | Annual Report on EGI's User Community Services | EGI.EU (1) | 35 |
D3.7 | User Community Support Process | CNRS (14), France | 39 |
D3.8 | Annual Report on EGI's User Community Services | EGI.EU (1) | 47 |
Milestones
Nr. | Title | Lead Partner | PM |
---|---|---|---|
MS301 | User Support Contacts | INFN (21), Italy | 1 |
MS302 | Training Website | STFC (34), UK | 2 |
MS303 | Ported Applications Website | GRNET (16), Greece | 2 |
MS304 | User Support Metrics | MTA KFKI (18), Hungary | 3 |
MS305 | User Feedback and Recommendations | EGI.EU (1) | 6 |
MS306 | User Support Contacts | INFN (21), Italy | 14 |
MS307 | User Support Metrics | MTA KFKI (18), Hungary | 15 |
MS308 | User Feedback and Recommendations | EGI.EU (1) | 18 |
MS309 | User Support Contacts | INFN (21), Italy | 26 |
MS310 | User Support Metrics | MTA KFKI (18), Hungary | 27 |
MS311 | User Feedback and Recommendations | EGI.EU (1) | 30 |
MS312 | User Support Contacts | INFN (21), Italy | 38 |
MS313 | User Support Metrics | MTA KFKI (18), Hungary | 39 |
MS314 | User Feedback and Recommendations | EGI.EU (1) | 42 |
Deliverable and Milestone Edit & Review process
See also: Quality Assurance process for deliverables and milestones
Quality Assurance Procedures Document: Quality Assurance Procedures
Time before submission |
State in AMB RT Queue |
RT Ticket Owner |
Material |
---|---|---|---|
6 weeks | ToC | Activity Manager |
Document skeleton created and first version of the document with the table of contents enterted into the document. |
4 weeks | Draft | Activity Manager |
A full draft is available in the repository that has been reviewed within the activity. |
3 weeks | Review | Activity Manager |
A full draft is undergoing internal review within the activity. |
2 weeks | External Review |
Moderator | A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles. |
2 weeks | AMB Review |
Project Manager |
Document starts being reviewed by the AMB. |
1 week | PMB Review |
Project Director |
Document circulated to the PMB for information. |
Deadline | With EC | Project Finance Officer |
A clean version of the document is in the document repository and made available to the EC. |
Time tables
2010 year
2010 Time Table |
PM1 May |
PM2 June |
PM3 July |
PM4 August |
PM5 September |
PM6 October |
PM7 November |
PM8 December |
---|---|---|---|---|---|---|---|---|
MS301 | MS302 MS303 |
MS304 D3.1 |
MS305 |
2011 year
2011 Time Table |
PM9 January |
PM10 February |
PM11 March |
PM12 April |
PM13 May |
PM14 June |
PM15 July |
PM16 August |
PM17 September |
PM18 October |
PM19 November |
PM20 December |
---|---|---|---|---|---|---|---|---|---|---|---|---|
D3.2 | MS306 | MS307 D3.3 |
MS308 |
2012 year
2012 Time Table |
PM21 January |
PM22 February |
PM23 March |
PM24 April |
PM25 May |
PM26 June |
PM27 July |
PM28 August |
PM29 September |
PM30 October |
PM31 November |
PM32 December |
---|---|---|---|---|---|---|---|---|---|---|---|---|
D3.4 | MS309 | MS310 D3.5 |
MS311 |
2013 year
2013 Time Table |
PM33 January |
PM34 February |
PM35 March |
PM36 April |
PM37 May |
PM38 June |
PM39 July |
PM40 August |
PM41 September |
PM42 October |
PM43 November |
PM44 December |
---|---|---|---|---|---|---|---|---|---|---|---|---|
D3.6 | MS312 | MS313 D3.7 |
MS314 |
2014 year
2014 Time Table |
PM45 January |
PM46 February |
PM47 March |
PM48 April |
---|---|---|---|---|
D3.8 |
WP3 Partners and effort (Person Months)
Extracted from: EGI-InSPIRE Consortium Agreement v1.0
Participant Nr. |
Participant Short name / Lead Beneficiary |
Participant country | WP3 (NA3): User Community Support | Person Months per Effort Type |
Total Person Months | ||||
---|---|---|---|---|---|---|---|---|---|
TNA3.1
Activity |
TNA3.2
User & Community |
TNA3.3
NGI User |
TNA3.4
Technical |
EGI | NGI | ||||
1 | EGI.EU | The Netherlands | 36 | 165 | 201 | 201 | |||
2 | UPT | Albania | 7 | 19 | 5 | 31 | 31 | ||
3 | IIAP NAS RA | Armenia | 6 | 6 | 6 | ||||
5 | IPP-BAS | Bulgaria | 8 | 8 | 8 | ||||
IPP-BAS | 8 | 8 | 8 | ||||||
7 | SWITCH | Switzerland | 4 | 8 | 12 | 12 | |||
ETH Zurich | 2 | 2 | 4 | 4 | |||||
UZH | 2 | 6 | 8 | 8 | |||||
8 | UCY | Cyprus | 3 | 3 | 2 | 8 | 8 | ||
9 | CESNET | Czech Republic | 4 | 12 | 12 | 28 | 28 | ||
10 | KIT-G | Germany | 6 | 53 | 7 | 66 | 66 | ||
KIT-G | 6 | 36 | 42 | 42 | |||||
DESY | 2 | 7 | 9 | 9 | |||||
JUELICH | 3 | 3 | 3 | ||||||
FRAUNHOFER | 12 | 12 | 12 | ||||||
12 | CSIC | Spain | 15 | 24 | 12 | 27 | 39 | ||
CSIC | 15 | 12 | 3 | 15 | |||||
UPVLC | 24 | 24 | 24 | ||||||
13 | CSC | Finland | 8 | 16 | 24 | 24 | |||
14 | CNRS | France | 7 | 36 | 11 | 54 | 54 | ||
CNRS | 4 | 23 | 27 | 27 | |||||
CEA | 5 | 6 | 11 | 11 | |||||
HEALTHGRID | 3 | 8 | 5 | 16 | 16 | ||||
15 | GRENA | Georgia | 6 | 6 | 6 | ||||
16 | GRNET | Greece | 47 | 47 | 47 | ||||
GRNET | 34 | 34 | 34 | ||||||
IASA | 13 | 13 | 13 | ||||||
18 | MTA KFKI | Hungary | 28 | 4 | 32 | 32 | |||
MTA KFKI | 5 | 4 | 9 | 9 | |||||
BME | 9 | 9 | 9 | ||||||
MTA SZTAKI | 14 | 14 | 14 | ||||||
19 | TCD | Ireland | 6 | 4 | 4 | 14 | 14 | ||
20 | IUCC | Israel | 2 | 9 | 2 | 13 | 13 | ||
21 | INFN | Italy | 12 | 28 | 40 | 40 | |||
INFN | 12 | 28 | 40 | 40 | |||||
22 | VU | 6 | 9 | 15 | 15 | ||||
23 | RENAM | Moldova (Republic of) | 5 | 4 | 9 | 9 | |||
26 | NCF | The Netherlands | 6 | 3 | 9 | 9 | |||
FOM | 3 | 1 | 4 | 4 | |||||
SARA | 3 | 2 | 5 | 5 | |||||
27 | SIGMA | Norway | 4 | 14 | 9 | 27 | 27 | ||
SIGMA | 4 | 9 | 13 | 13 | |||||
UIO | 7 | 7 | 7 | ||||||
URA | 7 | 7 | 7 | ||||||
28 | CYFRONET | Poland | 22 | 13 | 35 | 35 | |||
CYFRONET | 4 | 4 | 4 | ||||||
UWAR | 10 | 7 | 17 | 17 | |||||
ICBP | 8 | 6 | 14 | 14 | |||||
29 | LIP | Portugal | 6 | 18 | 16 | 12 | 28 | 40 | |
30 | IPB | Serbia | 12 | 4 | 16 | 16 | |||
31 | ARNES | Slovenia | 4 | 11 | 4 | 19 | 19 | ||
ARNES | 1 | 7 | 3 | 11 | 11 | ||||
JSI | 3 | 4 | 1 | 8 | 8 | ||||
32 | UI SAV | Slovakia | 4 | 17 | 17 | 38 | 38 | ||
33 | TUBITAK ULAKBIM |
Turkey | 8 | 20 | 8 | 36 | 36 | ||
34 | STFC | United Kingdom | 24 | 27 | 23 | 28 | 51 | ||
STFC | 12 | 4 | 16 | 16 | |||||
UEDIN | 23 | 23 | 23 | ||||||
GLASGOW | 4 | 4 | 4 | ||||||
IMPERIAL | 4 | 4 | 4 | ||||||
UNIMAN | 4 | 4 | 4 | ||||||
36 | UCPH | Denmark | 20 | 20 | 20 | ||||
38 | VR-SNIC | Sweden | 9 | 9 | 9 | ||||
KTH | 9 | 9 | 9 | ||||||
40 | E-ARENA | Russian Federation | 7 | 7 | 7 | ||||
E-ARENA | 7 | 7 | 7 | ||||||
42 | ASGC | Taiwan | 37 | 72 | 12 | 121 | 121 | ||
43 | ASTI | Philippines | 32 | 180 | 8 | 220 | 220 | ||
44 | ITB | Indonesia | 4 | 6 | 10 | 10 | |||
46 | KISTI | Korea (Republic of) | 28 | 28 | 28 | ||||
48 | NUS | Singapore | 8 | 8 | 8 | 24 | 24 | ||
49 | UPM | Malaysia | 8 | 4 | 12 | 12 | |||
50 | NECTEC | Thailand | 4 | 4 | 4 | ||||
TOTALS | 36 | 417 | 679 | 247 | 296 | 1083 | 1379 |
Scrap room - An area for ideas and suggestions on User Support
Click on the above title in order to proceed to the WP3 Scrap room, a development area that contains the following topic areas: