Difference between revisions of "ROD MW alarm template"
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HOW TO HANDLE THIS TICKET | HOW TO HANDLE THIS TICKET | ||
Please provide feedback about your upgrade plans | Please provide feedback about your upgrade plans within 10 working days from the date this ticket is received. | ||
close a ticket until the alarm disappears in the site Operations Dashboard (see link above). Please keep the ticket in status "in progress" until | Site administrators who provide information about their upgrade plans MUST NOT close a ticket until the alarm disappears in the site Operations Dashboard (see link above). Please keep the ticket in status "in progress" until all unsupported products are either decommissioned or upgraded. | ||
all unsupported products are either decommissioned or upgraded. | |||
Thanks for your cooperation. | Thanks for your cooperation. |
Revision as of 11:00, 8 December 2012
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This page provides templates for the tickets which should be send by ROD team to sites in case of software version or service type decommission campaign.
gLite 3.2 DPM and/or Worker Nodes campaign
Dear site administrators, According to our monitoring, your site is running gLite 3.2 DPM and/or Worker Nodes, whose software reached end of life on 30-11-2012. Please check the list of affected service end-points on the Operations Dashboard of your site: https://operations-portal.egi.eu/dashboard gLite software products are detected through queries to the information discovery system (BDII). Information published should accurately reflect the version of the running software, however, if you think the software run by the service end-points indicated in the dashboard is supported, please report a false positive in this ticket. This ticket is to warn you about the deployment of unsupported gLite 3.2 DPM and/or WN software in your site and to request an upgrade/decommissioning of these according to the following guideline. 1. PROVIDE FEEDBACK ABOUT YOUR UPGRADE PLANS Please provide information about you upgrade plans according to the following template. Information about your upgrade plans must be supplied within 10 working days from the date this ticket is received. TEMPLATE Your site name: Affected service end-points (please list them): Expected date for the completion of the upgrade of the end-points above (specify target date): Technical issues preventing you from upgrading (provide input only if applicable): 2. UPGRADE of gLite 3.2 UNSUPPORTED DPM/WN DEADLINE for the upgrade/decommissioning is: 31-01-2013 End-points that cannot be upgraded by that time, must be put in downtime as of: 01-02-2013 Resource Centres that do not respond to this ticket, do not provide acceptable plans and timelines, or show no progress risk suspension. Suspension does *not* concern Resource Centres that are actively working to solve the issue, have documented plans with acceptable timelines, or are facing technical issues that prevent them from decommissioning/upgrading unsupported products. If you decide to decommission services, please follow the appropriate procedure PROC12: http://wiki.egi.eu/wiki/PROC12 - the community must be informed about the decommissioning of services. HOW TO HANDLE THIS TICKET Please provide feedback about your upgrade plans within 10 working days from the date this ticket is received. Site administrators who provide information about their upgrade plans MUST NOT close a ticket until the alarm disappears in the site Operations Dashboard (see link above). Please keep the ticket in status "in progress" until all unsupported products are either decommissioned or upgraded. Thanks for your cooperation. ROD team