Difference between revisions of "EGI-InSPIRE:SA1.6-QR14"
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Note. This is a detailed account of progress over the previous quarter of activities within the task. | Note. This is a detailed account of progress over the previous quarter of activities within the task. | ||
PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (AVOID BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN AN OVERALL REPORT) | PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (AVOID BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN AN OVERALL REPORT) | ||
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== GGUS structure == | |||
=== Support units === | |||
Decommissioned support units<br> | |||
* "Condor Utils" | |||
* "ETICS" | |||
* "Torque Utils" | |||
New support units<br> | |||
* "UMD Product Submission" | |||
* "IDGF" | |||
* "CVMFS" | |||
== GGUS web portal == | |||
* New "Did you knows?" about the following topics: | |||
- Duplicate ticket. | |||
* Display the quality of service of the support units on an info page at the portal | |||
* Removed Type of Problem "Batch" | |||
* Added the attribute "Ticket priority" to the XML output of the search results | |||
== GGUS system == | |||
* Adapted the synchronization with GOCDB according to the changed PI | |||
== Interfaces with other ticketing systems == | |||
* Further improvements to the GGUS-SNOW interface | |||
== Alarm tests after GGUS releases == | |||
* Executed the alarm and interface tests after each GGUS release. | |||
= 3. Issues and Mitigation = <!-- fill the table below | = 3. Issues and Mitigation = <!-- fill the table below |
Revision as of 10:12, 16 October 2013
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Inspire reports menu: | Home • | SA1 weekly Reports • | SA1 Task QR Reports • | NGI QR Reports • | NGI QR User support Reports |
1. Task Meetings
Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
---|---|---|---|
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
monthly (web conf): Representatives from Technology Providers, NGIs, GGUS team, WLCG | https://indico.egi.eu/indico/categoryDisplay.py?categId=78 | GGUS Advisory Board (GGUS-AB) meeting | Further development of GGUS system |
need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
need driven | no INDICO URL | meetings with EGI-SA2 | definition of the technology support workflows and their implementation |
2. Main Achievements
GGUS structure
Support units
Decommissioned support units
- "Condor Utils"
- "ETICS"
- "Torque Utils"
New support units
- "UMD Product Submission"
- "IDGF"
- "CVMFS"
GGUS web portal
- New "Did you knows?" about the following topics:
- Duplicate ticket.
- Display the quality of service of the support units on an info page at the portal
- Removed Type of Problem "Batch"
- Added the attribute "Ticket priority" to the XML output of the search results
GGUS system
- Adapted the synchronization with GOCDB according to the changed PI
Interfaces with other ticketing systems
- Further improvements to the GGUS-SNOW interface
Alarm tests after GGUS releases
- Executed the alarm and interface tests after each GGUS release.
3. Issues and Mitigation
Issue Description | Mitigation Description |
---|---|