Difference between revisions of "WI05 Unresponsive NGI escalation"
Jump to navigation
Jump to search
m (moved Grid operations oversight/WI05 to WI05 unresponsive NGI escalation: Wiki space review (RT 4614)) |
|
(No difference)
|
Revision as of 18:23, 6 December 2012
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Escalation procedure in case of unresponsive NGI
In case of not responding NGI, COD should:
- Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from GOC DB - NGIs List or from Dashboard)
- If no answer after 3 working days, make a phone call to NGI manager (phone number can be found in GOC DB - look at given NGI's detailes - do not forgot about time zones ;) . If first one was unsuccesful please make a second call.
- If that doesn't help, set the ticket assigned to NGI to unsolved and create a new ticket to COO with full report about the situation.