Difference between revisions of "Regional Operator on Duty"
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* [https://wiki.egi.eu/wiki/Operations:COD_Escalation_Procedure COD Escalation Procedure] | * [https://wiki.egi.eu/wiki/Operations:COD_Escalation_Procedure COD Escalation Procedure] | ||
* [https://documents.egi.eu/document/301 Dashobard Howto] | * [https://documents.egi.eu/document/301 Dashobard Howto] | ||
== Tutorial videos == | |||
* [http://www.youtube.com/watch?v=p-SrqJMDlOo 1. How to become a ROD member] - 7 steps you should do to become a ROD member | |||
* [http://www.youtube.com/watch?v=bNm4oupAmqI 2. Operations tools] - brief introduction of operations tools which a ROD mamber needs to perform duties | |||
= ROD performance - Operations Support Metrics= | = ROD performance - Operations Support Metrics= |
Revision as of 15:44, 14 April 2011
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Introduction
ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process.
The purpose of this page is to collect in one place all materials related to ROD work.
People and Contact
The list of people responsible for NGI oversight and contact points can be found in Operations Portal.
To contact with all ROD teams can be used following mailing list where are subscribed all RODs' mailing lists:
- all-central-operator-on-duty AT mailman.egi.eu
ROD duties
All duties are detailed written in Operational Procedures for ROD document.
The main duties are:
- handling operations incidents (dashboard alarms)
- handling operations tickets
- propagate information about core or urgent matters to COD
- putting sites in downtime for urgent matters
Manuals and procedures
In this section are linked manuals and procedures which RODs should be familiar with :
- Operational Procedures for ROD (This is an old EGEE version of the document. Please keep in mind that some of information can be not relevant to EGI. There is still no EGI version of the document.)
- COD Escalation Procedure
- Dashobard Howto
Tutorial videos
- 1. How to become a ROD member - 7 steps you should do to become a ROD member
- 2. Operations tools - brief introduction of operations tools which a ROD mamber needs to perform duties
ROD performance - Operations Support Metrics
- Operations Support Metrics introduction
- 2011
- 2010
Newsletter - New!
- Document server: ROD newsletter
- 2011
- 2010
Events
User Forum 2011
EGI technical Forum 2010
ROD teams workshop Jun 2010