Difference between revisions of "Operations and Operations Support"
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= Introduction = | = Introduction = | ||
* what is COD | |||
* purpose of the page | |||
= People and contact = | = People and contact = |
Revision as of 23:47, 24 February 2011
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Introduction
- what is COD
- purpose of the page
People and contact
Short entry
- COD managers:
- Ron Trompert (Chair), Marcin Radecki, Luuk Uljee, Malgorzata Krakowian
- COD shifters:
- Malgorzata Krakowian, Ron Trompert, Luuk Uljee, Maarten van Ingen, Ernst Pijper, Alexander Verkooijen
- Contact:
- There are 3 mailing lists used for different cases:
- manager-central-operator-on-duty AT mailman.egi.eu - for COD managerial issues like suggesting changes in procedures, tools. COD managers are recipients of this list.
- central-operator-on-duty AT mailman.egi.eu - for reporting COD day-to-day issues like problems with tools or Nagios tests. COD shifters are recipients of this list.
COD Duties
- COD managers
- representing RODs/COD in OTAG, OMB and Operations meetings - collecting requirements and improvements proposals from RODs concerning operations tools and procedures
- suspending Resource Centres in case of operational issues
- taking part in OLA task force
- writing new procedures - in case of need COD is taking part in procedures creation process
- preparing ROD newsletters - informing RODs about recent and upcoming developments related to Grid Oversight
- preparing ROD metrics reports - providing an overview of operations support process in grid infrastructure.
- COD shifters.
- escalation of operational problems with RODs
- dealing with GGUS tickets assigned to COD
- process coordination of:
- creation and decommission of Operations Centre
- setting a Nagios test to an operations test
- getting explanations for low availability and reliability metrics
COD shifters work instructions
In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.
Action | Description | Related procedures |
---|---|---|
GGUS tickets assigned to COD |
COD shifter is obliged to check the current status of all GGUS tickets assigned to COD
If the shifter doesn't know what kind of action should be taken, he/she should contact COD managers |
|
Availability/reliability reports |
|
|
Operational portal dashboard issues | ||
Handover |
|
NOTE: all procedures should contain the following template: https://wiki.egi.eu/wiki/PDT:Procedure_Template
Resources