Difference between revisions of "SLM RP OLA Service Levels"
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This page provides information on the current service levels provided by the Resource infrastructure Provider. | This page provides information on the current service levels provided by the Resource infrastructure Provider. | ||
As of January 2012, it is mandatory that [https://wiki.egi.eu/wiki/NGI_services_in_GOCDB#Services NGI core services] operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement]). <br> | As of January 2012, it is mandatory that [https://wiki.egi.eu/wiki/NGI_services_in_GOCDB#Services NGI core services] operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement]). <br> | ||
<br> | <br> | ||
'''At this moment only Top-BDII service avaliability repiability reports are produced. '''<br> | '''At this moment only Top-BDII service avaliability repiability reports are produced. '''<br> | ||
<br> | <br> | ||
{| cellspacing="0" cellpadding="5" border="1" align="center" | {| cellspacing="0" cellpadding="5" border="1" align="center" | ||
|- | |- | ||
| '''Component''' | | '''Component''' | ||
| '''Service Level ''''''parameter''' | | '''Service Level ''''''parameter''' | ||
| '''Target''' | | '''Target''' | ||
|- | |- | ||
| rowspan="4" | Core services<br> | | rowspan="4" | Core services<br> | ||
| '''Availability''' | | '''Availability''' | ||
| minimum 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | | minimum 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | ||
|- | |- | ||
| '''Reliability''' | | '''Reliability''' | ||
| minimum 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | | minimum 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | ||
|- | |- | ||
| '''Unknown''' | | '''Unknown''' | ||
| maximum 10% | | maximum 10% | ||
|- | |- | ||
| '''Number of instances per service''' | | '''Number of instances per service''' | ||
| 1 | | 1 | ||
|- | |- | ||
| rowspan="3" | Resource Infrastructure<br> | | rowspan="3" | Resource Infrastructure<br> | ||
| '''Availability''' | | '''Availability''' | ||
| minimum 80% | | minimum 80%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | ||
|- | |- | ||
| '''Reliability''' | | '''Reliability''' | ||
| minimum 85% | | minimum 85%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | ||
|- | |- | ||
| '''Unknown''' | | '''Unknown''' | ||
| maximum 10% | | maximum 10% | ||
|- | |- | ||
| Oversight | | Oversight | ||
| '''ROD Performance Index''' | | '''ROD Performance Index''' | ||
| [[ROD performance index|maximum 10]] | | [[ROD performance index|maximum 10]] | ||
|- | |- | ||
| Support | | Support | ||
| '''Quality of Support level''' | | '''Quality of Support level''' | ||
| [[ | | [[FAQ GGUS-QoS-Levels#Medium_Level|Medium]] | ||
|} | |} | ||
<br> | |||
{| cellspacing="0" cellpadding="5" border="1" align="center" | {| cellspacing="0" cellpadding="5" border="1" align="center" |
Latest revision as of 11:05, 29 September 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that NGI core services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement).
At this moment only Top-BDII service avaliability repiability reports are produced.
Component | 'Service Level 'parameter | Target |
Core services |
Availability | minimum 99%, profile ROC |
Reliability | minimum 99%, profile ROC | |
Unknown | maximum 10% | |
Number of instances per service | 1 | |
Resource Infrastructure |
Availability | minimum 80%, profile ROC_CRITICAL |
Reliability | minimum 85%, profile ROC_CRITICAL | |
Unknown | maximum 10% | |
Oversight | ROD Performance Index | maximum 10 |
Support | Quality of Support level | Medium |
Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |