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Difference between revisions of "EGI-InSPIRE:SA1.6-QR11"

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[[Category:SA1 Task QR Reports]]
= 1. Task Meetings = <!--
= 1. Task Meetings = <!--
Notes. Report here all task-specific meetings held. This includes (a) face-to-face meetings and (b) phone meetings. Make sure that for all task meetings participants are ALWAYS recorded either on indico from the registrants’ list, or in the minutes.  
Notes. Report here all task-specific meetings held. This includes (a) face-to-face meetings and (b) phone meetings. Make sure that for all task meetings participants are ALWAYS recorded either on indico from the registrants’ list, or in the minutes.  
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== GGUS structure  ==
== GGUS structure  ==
=== Support units  ===
=== Support units  ===
A couple of new support units have been introduced during the last quarter. They are<br>
* 2nd level software support unit -- QosCosGrid<br>
* 2nd level software support unit -- EGI Federated Cloud
Decommissioned support units<br>  
Decommissioned support units<br>  
* "ARC Deploy"
* "LCG CE"
* "NGI_AT"
* "GridView"
* "OTAG"


=== VOs  ===
=== VOs  ===
VOs "t2k.org", "comet.j-parc.jp" and "neurogrid.incf.org" were added to the list of VOs which provide support via GGUS.<br>
Decommissioned VO
* "cppm"
Introduced new VO
* "ops.ndgf.org"<br>
Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists.


== GGUS web portal ==
== GGUS web portal ==
* Decided how GGUS should proceed with decommissioned VOs<br>
* Number consecutively entries in history and enable pointers between them.<br>
* Updated the info section with new "did you knows?" <br>
* Updated the info section with new "did you knows?" <br>
* Included status "closed" in the ticket timeline tool.<br>
* Check for duplicate attachment names and display attachment name in comment as link.<br>
* Implemented a password reminder.<br>
* ETA field usable for tickets with priority urgent and less urgent now.<br>
* Send reminders to the notified sites. <br>
* Fixed bugs in master-slave and parent-child relations.<br>
* Implemented popup window showing the site being in downtime for team and alarm ticket submit form.<br>


== GGUS system  ==
== GGUS system  ==
* Replaced old SOAP interface by a new one reducing the number of available fields in operations.<br>
* Migrated GGUS mail boxes to new mail infrastructure.<br>
* Fixed bug in mail template of verification notifications.<br>
* Fixed bug in mail template of verification notifications.<br>
* Restructed synchronization GGUS - VOMS


== Interfaces with other ticketing systems ==
== Interfaces with other ticketing systems ==
* Brought online interface for new NGI_FRANCE ticketing system OTRS.  
* Fixing bugs in interface to CERN SNOW.  
* Started implementation of interface for IBERGRID RT ticketing system.
* Implementation of interface for IBERGRID RT ticketing system ongoing.
 
==== GGUS - SNOW interface ====
* Implemented distinction between incidents and change requests
* Fixed bug GGUS "Related issue" field getting flashed by SNOW updates


== High availability ==
== High availability ==
* Auto-switching for the Remedy server still not implemented.
* Skipped auto-switching approach. Switching to the backup machines will be done using a management script that can be run by GGUS admins or the KIT on-call service at any time.


= 3. Issues and Mitigation = <!-- fill the table below
= 3. Issues and Mitigation = <!-- fill the table below
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|-
|-
|Collaboration of GGUS with CSIRT
|Collaboration of GGUS with CSIRT
|Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing.
|Assessment of adaption of GGUS access model to meet the needs of CSIRT. Still waiting for clear requirements by CSIRT. This discussion is ongoing.
|-
|-
|Collaboration of GGUS and PRACE
|Collaboration of GGUS and PRACE
|Defining work flows for routing tickets between GGUS and PRACE RT. This discussion is still ongoing.
|Defining work flows for routing tickets between GGUS and PRACE RT. Waiting for PRACE setting up an RT ticketing system. Provided contact with M.Liska for assisting in setting up an RT instance.
|}
|}


= 4. Plans for the next period = <!-- provide your text below. PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (NO BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN A REPORT) -->
= 4. Plans for the next period = <!-- provide your text below. PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (NO BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN A REPORT) -->
== GGUS report generator ==
== GGUS report generator ==
Implement missing features and bug fixing. The final version will be available by end of 2012.
Implement some minor requirements that came up lately.


== GGUS structure  ==
== GGUS structure  ==
Integration of Operations Portal in GGUS.<br>
* Integration of Operations Portal in GGUS. This is scheduled for the February release.<br>
Define a concept for allowing access to GGUS without certificate.
* Define a concept for allowing additional access to GGUS without certificate. Discussion ongoing.
* Fully integrate CMS VO in GGUS and retire interface to Savannah.


== Interfaces with other ticketing systems ==
== Interfaces with other ticketing systems ==
* Implement interface to PRACE RT system.
* Implement interface to PRACE RT system.
* Implement interface to DANTE ticketing system.
* Finish interface with IBERGRID RT.

Latest revision as of 19:06, 6 January 2015

EGI Inspire Main page


Inspire reports menu: Home • SA1 weekly Reports • SA1 Task QR Reports • NGI QR Reports • NGI QR User support Reports



1. Task Meetings

Date (dd/mm/yyyy) Url Indico Agenda Title Outcome
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein https://www.egi.eu/indico/categoryDisplay.py?categId=27 "shopping list" meeting traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
monthly (web conf): Representatives from EMI, EGI, IGE, NGIs, GGUS team, WLCG https://indico.egi.eu/indico/categoryDisplay.py?categId=78 GGUS Advisory board meeting Further development of GGUS system
need driven no INDICO URL one on one meetings with NGI interface developers testing the interfaces, resolving interface issues
need driven no INDICO URL meetings with EGI-SA2 /EMI /IGE definition of the technology support workflows and their implementation

2. Main Achievements

Report Generator

Most features of the Report Generator will be implemented by end of January 2013. However some minor changes are still to be done.

GGUS structure

Support units

Decommissioned support units

  • "LCG CE"
  • "GridView"

VOs

Decommissioned VO

  • "cppm"

Introduced new VO

  • "ops.ndgf.org"

Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists.

GGUS web portal

  • Number consecutively entries in history and enable pointers between them.
  • Updated the info section with new "did you knows?"
  • Check for duplicate attachment names and display attachment name in comment as link.
  • ETA field usable for tickets with priority urgent and less urgent now.
  • Send reminders to the notified sites.
  • Fixed bugs in master-slave and parent-child relations.
  • Implemented popup window showing the site being in downtime for team and alarm ticket submit form.

GGUS system

  • Migrated GGUS mail boxes to new mail infrastructure.
  • Fixed bug in mail template of verification notifications.
  • Restructed synchronization GGUS - VOMS

Interfaces with other ticketing systems

  • Fixing bugs in interface to CERN SNOW.
  • Implementation of interface for IBERGRID RT ticketing system ongoing.

High availability

  • Skipped auto-switching approach. Switching to the backup machines will be done using a management script that can be run by GGUS admins or the KIT on-call service at any time.

3. Issues and Mitigation

Issue Description Mitigation Description
Collaboration of GGUS with CSIRT Assessment of adaption of GGUS access model to meet the needs of CSIRT. Still waiting for clear requirements by CSIRT. This discussion is ongoing.
Collaboration of GGUS and PRACE Defining work flows for routing tickets between GGUS and PRACE RT. Waiting for PRACE setting up an RT ticketing system. Provided contact with M.Liska for assisting in setting up an RT instance.

4. Plans for the next period

GGUS report generator

Implement some minor requirements that came up lately.

GGUS structure

  • Integration of Operations Portal in GGUS. This is scheduled for the February release.
  • Define a concept for allowing additional access to GGUS without certificate. Discussion ongoing.
  • Fully integrate CMS VO in GGUS and retire interface to Savannah.

Interfaces with other ticketing systems

  • Implement interface to PRACE RT system.
  • Implement interface to DANTE ticketing system.
  • Finish interface with IBERGRID RT.
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