Difference between revisions of "EGI-InSPIRE:SA1 Quality Metrics"
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| [https://gus.fzk.de/pages/metrics/download_metrics_reports_quarterly.php M.SA1.Support.3], Assigned ticket monthly Average RESPONSE TIME (hours) - P | | [https://gus.fzk.de/pages/metrics/download_metrics_reports_quarterly.php M.SA1.Support.3], Assigned ticket monthly Average RESPONSE TIME (hours) - P |
Revision as of 16:39, 11 August 2011
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Note: P=Public, I=Internal, QR=Quarterly Report, x/y/z=Month1/Month2/Month3
Metric ID, Description | Comment | QR1 | QR2 | QR3 | QR4 | QR5 | |
---|---|---|---|---|---|---|---|
M.SA1.Usage.1, Average number of jobs "done" per day for all VOs - P | Excluding OPS and DTEAM. Tool: accounting portal | 834,746 | 871,073 | 819,100 | 960,053 | 1,029,830 | |
M.SA1.Usage.2, Normalised consumed computing capacity - P | Normalized elapsed time to a reference value of hepspec06 (hours), excluding DTEAM and OPS. Tool: accounting portal | 916,910,352 | 1,415,191,460 | 1,617,306,040 | 1,965,664,556 |
2,363,625,828 | |
M.SA1.Usage.3, Normalised Computing power consumed outside of a user’s home country - P | Requires tool development | NA | NA | NA | NA | NA | |
M.SA1.Size.1, Total number of production resource centers that are part of the EGI, Integrated - P | TSA1.1, Tool: gstat. Local Sites that are part of a local grid, not integrated with EGI, do not need to be included in the count. | 341 | 337 | 340 | 347 | 346 | |
M.SA1.Size.2a, Total number of job slots available in EGI - Integrated and Peer - P | TSA1.1, Job slots equal logical cpus. Integrated includes logical cpus from peer grids and Resource Infrastructure Providers that are integrated with EGI but not partners of EGI-InSPIRE. Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR. non-InSPIRE means excluding logical CPUs from USA | 277,193 | 296,588 (Dec 2010: non-InSPIRE: 98611) | 308,583 (non InSPIRE 101,380) | 338,895 (non InSPIRE 99055) | 337,608 (non InSPIRE 89,184) | |
M.SA1.Size.2b, Total number of job slots available in EGI - Project - P | TSA1.1, Job slots equal logical cpus. Project only includes logical cpus from Resource Infrastructure Providers that are partners of EGI-InSPIRE. Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR. | 184,844 | 189,596 (Dec 2010: Inspire: 197977, non-InSPIRE: 98611, TOT: 296588) | 217,887 (non InSPIRE 90,696, tot 308,583) | 239,840 (non InSPIRE 99,055, tot 338,895) | 248,424 (non InSPIRE 89,184) | |
M.SA1.Size.3, Installed Capacity in HEP-SPEC 06 in EGI - P | TSA1.1, Tool: gstat. NGI can amend results reported by tools, and report correct values in its own QR. The total HEPSPEC06 are derived by the capacity reported by each NGI (by summing NGI values) | 1,894,634 | 1,894,861 | 1,933,746 | |||
M.SA1.Size.4, Installed Disk Capacity (PB) in EGI - P | TSA1.1, Tool: gstat. The overall installed capacity of EGI is derived from the sum of the capacity reported by NGIs. NGI can amend results reported by tools, and report correct values in its own QR | 76.783 | 88.267 | 106.69 | |||
M.SA1.Size.5, Installed Tape Capacity (PB) in EGI - P | TSA1.1, Tool: gstat. The overall installed capacity of EGI is derived from the sum of the capacity reported by NGIs. NGI can amend results reported by tools, and report correct values in its own QR | 59.829 | 66.834 | 67.447 | |||
M.SA1.OperationalSecurity.1, Number of Site Security challenge (SSC) made - I | TSA1.2, Manual metric (from TSA1.2 QR) | 0 | 13 | 0 | 0 | 40 | |
M.SA1.OperationalSecurity.2, Number of Sites passing one Security Challenge - I | TSA1.2, Target: 50% (to be reviewed in the coming months). Manual metric (from TSA1.2 QR) | no SSC | 100% | no SSC | no SSC | N/A (ongoing) | |
M.SA1.OperationalSecurity.3, Number of suspended sites for security issues - I | TSA1.2, Manual metric (in TSA1.2 QR) | 0 | 0 | 0 | 0 | 0 | |
M.SA1.Integration.1, Number of production HPC clusters - I | TSA1.3, HPC clusters is a site with a dedicated high-speed low-latency communications network. Manual metric (NGI QR) | NA | 55 | 54 | 55 | 56 | |
M.SA1.Integration.2, Number of production sites supporting MPI - I | TSA1.3, only sites passing MPI Nagios tests are considered. Tool: query to the information system Manual metric (NGI QR) | NA | 73 | 90 | 96 | 93 | |
M.SA1.Integration.3, Amount of integrated desktop resources - I (HEP_SPEC06) | TSA1.3, Placeholder: Need to define desktop resources and how to integrate them. Manual metric (NGI QR) | NA | 0 | 1562 | 1562 | 1548 | |
M.SA1.Integration.4, Amount of virtualised installed capacity accessible to EGI users (HEP-SPEC 06) - I | TSA1.3, Placeholder: Need to define virtualised resources and how to integrate them. Manual metric (NGI QR) | NA | 16,000 | 16,109 | 16,482 | 16,695 | |
M.SA1.ServiceValidation.1, Total number of components tested/rejected in staged rollout | TSA1.3, Manual metric (TSA1.3 QR) | 11/1 | 10/3 | 11/2 | 29/1 | 54/2 | |
M.SA1.ServiceValidation.2, Number of staged rollout tests undertaken | TSA1.3, Manual metric (TSA1.3 QR)- A single patch can be tested by multiple EA sites at a time. This metric counts the number of actual tests performed by the EA sites. | 12 | 14 | 14 | 40 | 81 | |
M.SA1.ServiceValidation.3, Number of EA teams |
TSA1.3, Manual metric (TSA1.3 QR) | 26 | NA | 40 | 45 | 46 | |
M.SA1.Accounting.1, Number of sites adopting AMQ messaging for Usage Record publication - P | TSA1.5, Manual metric (TSA1.5 QR) | NA | 62 | 149 (90 RGMA, 62 direct insertion, 56% infrastructure ok) | 241 (29 not yet publishing AMQ, 62 different publishing system with direct insertion) |
||
M.SA1.Support.1, overall average number of GGUS tickets in EGI per month CREATED - P | TSA1.7, Tool: GGUS mnthly reports. All SUs - including CIC portal. | 766/879/1079 | 931/901/954 | 1137/962/1014 | 1105/960/891 | 939/938/903 |
|
M.SA1.Support.2, Average/Median monthly ticket solution time (hours) - P | TSA1.7, Tool: GGUS mnthly reports. All SUs - including CIC portal (Average h-Median h) | 172-28/108-24/91-39 | missing/97-31/129-39 | 160-32/51-22/45-25 | 393-29/671-25/321/25 | 178-43/207-46/96-38 | |
M.SA1.Support.3, Assigned ticket monthly Average RESPONSE TIME (hours) - P | TSA1.7, Tool: GGUS monthly reports. Only Operations SUs are considered. | 16/9/15 | missing/10/15 | 15/12/11 | 17/18/11 | ||
M.SA1.Support.4, Number of tickets SOLVED by TPM (1st line support) per month - I | TSA1.7, Tool: GGUS reporting tool | 1/7/0 | 2/2/2 | 6/9/2 | 25/19/17 | ||
M.SA1.Support.5, Average-Median ticket assignment time by TPM (1st line support) per month (hours) - I | TSA1.7, Tool: GGUS montly reports | 4-0/2-0/1-0 | missing/1-0/2-0 | 2-0/1-0/2-0 | 1-0/3-0/3-0 | 4-0/3-0/2-0 | |
M.SA1.Support.6,COD Workload per month - I | TSA1.7, Number of COD issues handled per month. Tool: operations dashboard. TSA1.7 report | 886/188/1742 | 652/591/487 | 764/551/844 | 135/363/315 | 686/791/560 | |
M.SA1.Support.7, EGI ROD Workload per month - I | TSA1.7, The overall ROD workload per month adding up the workload of all NGIs. Tool: operations dashboard. TSA1.7 report | 4535/1532/4277 | 2622/2733/1944 | 2943/1912/2090 | 1530/1692/2059 | 2231/1751/1380 | |
MSA1.Support.8, EGI ROD Quality Metrics per month - I | TSA1.7, Arithetic mean of all ROD quality metrics. Tool: operations dashboard. TSA1.7 report | 0.84/0.81/0.89 | 0.86/0.89/0.90 | 0.90/0.81/0.76 | 0.85/0.82/0,86 | 0.91/0.94/0.91 | |
M.SA1.Operation.1, NGI monthly availability and reliability - P | TSA1.8, Tool: availability report generator. This metric is the arithmetic average of the weigted availability/reliability scored by all EGI certified sites. For each site the weight is the amout of contributed HEP SPE 06 installed capacity (published on the information discovery system). | May10/Jun10/Jul10 | Aug10/Sep10/Oct10 | Nov10/Dec10/Jan11 | Feb11/Mar11/Apr11 | ||
M.SA1.Operation.2, Number of sites suspended - I | TSA1.7, Only includes sites suspended for operational issues. Manual metric. TSA1.7 report | 0/0/0 | 3/1/2 | 1/0/1 | 2/0/0 | 0/2/7 | |
M.SA1.Operation.3, NGI monthly availability and reliability of core operations tools - P | TSA1.8, Development needed. This metric quantifies the availability and reliability of core tools operated by the NGI such as the NGI monitoring service, and other tools such as the Operations Portal etc. that can be optionally deployed. The EGI summarized value is the arithmetic mean of the NGI availability and reliability scores. | NA | NA | NA | NA | NA | |
M.SA1.Operation.4, EGI Monthly availability and reliability of core middleware services - P | TSA1.8, Development needed. This metric quantifies the montly availability and reliability (arithmetic mean) of core middleware services operated by EGI such as the catch-all VOMS, the DTEAM VOMS, and other core middleware services needed by EGI. | NA/NA/NA | NA/NA/NA | NA/NA/NA | NA | NA/NA/NA | |
M.SA1.Operation.5, EGI monthly availability/reliability of site middleware services - P | TSA1.8, monthly report generator. This metric is the arithmetic average of the montly weigted availability/reliability scored by all EGI certified sites. For each site the weight is the amout of contributed HEP SPE 06 installed capacity (published on the information discovery system). | 93.298/94.314 | 90.734/91.926 | 92.318/93.327 | 94.593/95.829 | ||
M.SA1.Operation.6, EGI monthly availability and reliability of central operations tools - P | TSA1.8, Development needed. This metric quantifies the montly availability and reliability (arithmetic mean) of core operational tools operated by EGI such as the GOCDB, Operations Portal, GGUS, Accounting central repositories and portal, the central monitoring infrastructure, etc. | NA/NA/NA | NA/NA/NA | NA/NA/NA | NA | NA/NA/NA |