Difference between revisions of "Documentation"
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===Securiy Procedures=== | ===Securiy Procedures=== | ||
Refer to [[EGI_CSIRT:Incident_reporting|Incident Reporting Procedure]] | Refer to [[EGI_CSIRT:Incident_reporting|Incident Reporting Procedure]] | ||
===[[Operational FAQ]]=== | |||
===[[Documentation Contacts]]=== | ===[[Documentation Contacts]]=== |
Revision as of 12:08, 14 February 2011
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Documentation menu: | Home • | Manuals • | Procedures • | Training • | Other • | Contact ► | For: | VO managers • | Administrators |
Welcome to the EGI Operational Documentation pages, whose purpose is to guide EGI operations at different levels: site management, NGI operations management (regional Operator on Duty - ROD) and EGI operations (Central Opeartor on Duty - COD).
Coordinator: | Vera Hansper (CSC) |
Contact information: | operational-documentation (at) mailman.egi.eu |
Operations Manuals
MAN1 How to publish Site Information
NGIs and Sites operations manual : Operations related to NGIs and Sites, including Site Administrators
ROD operations manual : Operations related to NGI operations teams. Also referred to as Regional Operator on Duty.
COD Operations Manual : Operations related to the Central Operations oversight and how it impacts NGIs
Operations Best Practices
Operational Procedures
- Ticket management
- Operations Center Management
- Availability and monitoring
Securiy Procedures
Refer to Incident Reporting Procedure
Operational FAQ
Documentation Contacts
- Notice Board
- Documentation Team
Internal area
- Procedures ready for approval: no procedures at the moment are waiting for OMB approval.
- Drafts: Operations documentation authors area