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|Inspire reports menu:||Home •||SA1 weekly Reports •||SA1 Task QR Reports •||NGI QR Reports •||NGI QR User support Reports|
1. Task Meetings
|Date (dd/mm/yyyy)||Url Indico Agenda||Title||Outcome|
|weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein||https://www.egi.eu/indico/categoryDisplay.py?categId=27||"shopping list" meeting||traceable at: https://savannah.cern.ch/projects/esc/|
|need driven||no INDICO URL||one on one meetings with NGI interface developers||testing the interfaces, resolving interface issues|
|need driven||no INDICO URL||meetings with EGI-SA2 /EMI /IGE||definition of the technology support workflows and their implementation|
2. Main Achievements
A prototype was presented at the EGI community forum in March 2012.
A couple of new support units have been introduced during the last quarter. They are
- 3rd level EMI Support unit -- caNL
- 3rd level EMI Support unit -- EMIR
- EMI support unit for WNodes
Support units renamed in the last quarter are
- 'GridView/Availabilities' SU/FE to just 'GridView'
VOs “snoplus.snolab.ca ” and "vo.cta.in2p3.fr " were added to the list of VOs which provide support via GGUS.
Renamed VO "mice.gridpp.ac.uk" to "mice".
GGUS web interface
- Added new fields to track which middleware product is affected
- Updated the info section with new "did you knows?"
- Update Remedy to 764SP2
- Auto-switching between Web Front-ends
- Splitting crls-sources
3. Issues and Mitigation
|Issue Description||Mitigation Description|
|Collaboration of GGUS with CSIRT||Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing.|
4. Plans for the next period
GGUS report generator
Further development of the new report generator according to the project plan.
xGUS for France Grilles
Finalise the set up a xGUS based helpdesk for the french national VO vo.france-grilles.fr which is a catch-all VO for multiple communities.
xGUS for NGI Slovenia
Finalise the set up a xGUS based helpdesk for the NGI Slovenia (NGI_SI)
There are still some minor changes waiting for implementation and testing, e.g. the distinction between incidents and requests in SNOW.
Interfaces with other ticketing systems
Set up interface for new NGI_FRANCE ticketing system OTRS.
- Auto-switching between Logic Servers
- On call duty service integration