NGI DE:GOP-2013/GOSC-DE

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Draft - not an approved document

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NGI-DE wiki / NGI-DE GOP


GOP-2013/GOSC-DE


Definitions

Grid Operations- and Support Centre

The Grid Operations- and Support Centre (NGI-DE-GOSC) is responsible for Operations and Support.

This includes:

  • Operations
    • Regional Operator on Duty (ROD)
    • Monitoring
  • Support
    • Firstline Support
    • Ticketrouting, Ticket process manager (TPM)
  • Documentation
  • Coordination
    • GOP
    • Support Units