GGUS:WLCG Network Throughput
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FAQ FOR WLCG Network Throughput SUPPORT UNIT
- Responsible Unit
- WLCG Network Throughput
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the WLCG Network Throughput Support?
Support following up and debugging of the WLCG Network Throughput issues
For which components does WLCG Network Throughput provide support?
WLCG Networking (R&E networks, WAN)
Which quality of service (QoS) will you provide?
Who will assign tickets to WLCG Network Throughput Support?
Tickets can be assigned directly from either sites or experiments
Are tickets typically solved in WLCG Network Throughput Support or reassigned elsewhere?
Tickets are usually solved outside of the Unit. This unit is mainly established to get a coordinated response and to identify who "owns" the problem at a given stage.
Who is responsible for WLCG Network Throughput Support?
WLCG perfSONAR Network Throughput Team
What documentation is available on WLCG Network Throughput Support?
What is the usual "Type of Issue" for the tickets of WLCG Network Throughput?
The main motivation for this unit is to investigate network performance issues with assistance of the perfSONAR team. The focus is on performance issues and the primary objective is to confirm if a transfer problem observed is network related or not. If it's confirmed a Wide Area Network (WAN) issue then work with perfSONAR team to try to narrow it down to particular network link and thus help identify who might be responsible for it.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the WLCG Network Throughput team.
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