GGUS:Security Management FAQ
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FAQ FOR Security Management SUPPORT UNIT
- Responsible Unit
- Security Management
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Security Management Support?
The purpose of the Security Management SU is handle tickets assigned to it through the GGUS system. The security support unit deals with tickets related to infrastructure and operation security. The service is provided by EGI CSIRT, a distributed security team who looks after operational security of EGI infrastructure.
For which components does Security Management provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to Security Management Support?
A ticket is usually assigned to the Security Management support unit by TPM.
Are tickets typically solved in Security Management Support or reassigned elsewhere?
The Security Management supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Security Management Support?
The persons responsible for Security Management are: EGI CSIRT (Computer Security and Incident Response Team).
What documentation is available on Security Management Support?
What is the usual "Type of Issue" for the tickets of Security Management?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Security Management team.
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