GGUS:REBUS FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR REBUS SUPPORT UNIT
Responsible Unit
REBUS
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the REBUS Support?

To support content and technical issues, and support for the REBUS service itself at wlcg-rebus.cern.ch

For which components does REBUS provide support?

For the REBUS service at wlcg-rebus.cern.ch

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to REBUS Support?

Tier 1&2 federation site managers.

Are tickets typically solved in REBUS Support or reassigned elsewhere?

Solved in the REBUS Support team if possible.

Who is responsible for REBUS Support?

WLCG Office (lcg.office@cern.ch)

What documentation is available on REBUS Support?

None

What is the usual "Type of Issue" for the tickets of REBUS?

Accounting

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the REBUS team.

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