FAQ FOR Proxyrenewal SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Proxyrenewal Support?
The purpose of the Proxyrenewal Support Unit is to handle tickets assigned to it through the GGUS system. These tickets can originate from users or from operations.
For which components does Proxyrenewal provide support?
The Proxyrenewal Support Unit is going to deal with problems regarding the Proxyrenewal service.
Which quality of service (QoS) will you provide?
Who will assign tickets to Proxyrenewal Support?
DMSU or re-assigned by another 3rd level support unit who has traced a cause for a reported problem to the Proxyrenewal service.
Are tickets typically solved in Proxyrenewal Support or reassigned elsewhere?
Who is responsible for Proxyrenewal Support?
EMI's CESNET Security Product Team is responsible for providing support for Proxyrenewal.
What documentation is available on Proxyrenewal Support?
Support for Proxyrenewal within the Proxyrenewal Support Unit is provided by members of the responsible product team. No sepcific support documentation is required.
What is the usual "Type of Issue" for the tickets of Proxyrenewal?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Proxyrenewal team.
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