GGUS:OpenStack-OCCI FAQ

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FAQ FOR OpenStack-OCCI SUPPORT UNIT
Responsible Unit
OpenStack-OCCI
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the OpenStack-OCCI Support?

The purpose of the OpenStack OCCI Support Unit is to handle issues related to the OCCI interface of OpenStack cloud management framework.

For which components does OpenStack-OCCI provide support?

The SU provides support for the OCCI-OS and ooi code bases in the context of EGI Federated Cloud.

Which quality of service (QoS) will you provide?

medium

Who will assign tickets to OpenStack-OCCI Support?

Usually GGUS DMSU judging from ticket content or by the VM Management SU.

Are tickets typically solved in OpenStack-OCCI Support or reassigned elsewhere?

Tickets are solved in this unit or bugs/issues are opened to the developers of the codes.

Who is responsible for OpenStack-OCCI Support?

Federated Cloud Task Force members with OpenStack deployments

What documentation is available on OpenStack-OCCI Support?

https://wiki.egi.eu/wiki/MAN10#OpenStack

What is the usual "Type of Issue" for the tickets of OpenStack-OCCI?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the OpenStack-OCCI team.

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