FAQ FOR Notebooks SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Notebooks Support?
The purpose of the EGI Notebooks support unit in GGUS is to handle problems associated with EGI Notebooks service, e.g. handling user requests and issues
For which components does Notebooks provide support?
EGI Notebooks support unit will provide support for the EGI Notebooks service in the context of EGI activities.
Which quality of service (QoS) will you provide?
Who will assign tickets to Notebooks Support?
All GGUS tickets assigned to EGI Notebooks SU either by TPM or directly by the users are handled through GGUS system.
Are tickets typically solved in Notebooks Support or reassigned elsewhere?
EGI Notebooks supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Notebooks Support?
Responsible for EGI Notebooks SU are members of the EGI team and can be reached through firstname.lastname@example.org mailing list.
What documentation is available on Notebooks Support?
Documentation for EGI Notebooks support is available at https://wiki.egi.eu/wiki/EGI_Notebooks wiki page.
What is the usual "Type of Issue" for the tickets of Notebooks?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Notebooks team.
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