GGUS:NGI BG FAQ
FAQ FOR NGI_BG SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the NGI_BG Support?
The aim of NGI_BG support unit is to deal with issues related to operations of grid sites in Bulgaria. The operational tickets raised with the use of tools like Operations Dashboard as well as users' tickets related to site operations in Bulgaria should be addressed to NGI_BG support unit.
For which components does NGI_BG provide support?
All grid services deployed in NGI_BG.
Which quality of service (QoS) will you provide?
Who will assign tickets to NGI_BG Support?
Are tickets typically solved in NGI_BG Support or reassigned elsewhere?
Tickets are reassigned to a site and solved by their support team.
Who is responsible for NGI_BG Support?
Support for users and operations is provided by the NGI_BG team and can be reached at firstname.lastname@example.org.
What documentation is available on NGI_BG Support?
All information is available at: http://www.grid.bas.bg/
What is the usual "Type of Issue" for the tickets of NGI_BG?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the NGI_BG team.
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