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FAQ FOR Messaging SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Messaging Support?
To support the usage of the Messaging infrastructure for operational tools.
For which components does Messaging provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to Messaging Support?
Operational tools developers, administrators or TPM
Are tickets typically solved in Messaging Support or reassigned elsewhere?
Who is responsible for Messaging Support?
Members of the Messaging support team
What documentation is available on Messaging Support?
Documentation is available at https://wiki.egi.eu/wiki/Message_brokers
What is the usual "Type of Issue" for the tickets of Messaging?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Messaging team.
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