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GGUS:Information System Development FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ FOR Information System Development SUPPORT UNIT

Responsible Unit
Information System Development
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Information System Development Support?

To answer tickets related to the BDII service and the ginfo client.

For which components does Information System Development provide support?

BDII core, BDII site, BDII top and ginfo

Which quality of service (QoS) will you provide?


Who will assign tickets to Information System Development Support?


Are tickets typically solved in Information System Development Support or reassigned elsewhere?

The tickets are normally solved within the unit. In some cases, they are related to bugs in the information providers that are specific to each service and in these cases, the tickets are reassigned to the support unit of the relevant service.

Who is responsible for Information System Development Support?

Maria Alandes Pradillo, CERN

What documentation is available on Information System Development Support?

What is the usual "Type of Issue" for the tickets of Information System Development?



Additional information

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Information System Development team.