FAQ FOR HTCondor-CE SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the HTCondor-CE Support?
This support unit handles tickets in the GGUS system that relate to the HTCondor-CE compute element software.
For which components does HTCondor-CE provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to HTCondor-CE Support?
Tickets are assigned by DMSU.
Are tickets typically solved in HTCondor-CE Support or reassigned elsewhere?
Tickets are usually solved in unit, unless the reported problems are not related to HTCondor-CE.
Who is responsible for HTCondor-CE Support?
Tickets are handled by the HTCondor-CE developers at the Center for High-Throughpu Computer.
What documentation is available on HTCondor-CE Support?
HTCondor manual: http://research.cs.wisc.edu/htcondor/manual/
HTCondor wiki: https://htcondor-wiki.cs.wisc.edu/index.cgi/wiki
HTCondor-CE overview: https://opensciencegrid.org/docs/compute-element/htcondor-ce-overview/
HTCondor-CE installation: https://opensciencegrid.org/docs/compute-element/install-htcondor-ce/
What is the usual "Type of Issue" for the tickets of HTCondor-CE?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the HTCondor-CE team.
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