GGUS:EOS FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EOS SUPPORT UNIT

Responsible Unit
EOS
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EOS Support?

Provide support for EOS deployments.

For which components does EOS provide support?

All EOS related daemons and tools

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to EOS Support?

DMSU

Are tickets typically solved in EOS Support or reassigned elsewhere?

unknown

Who is responsible for EOS Support?

CERN EOS team

What documentation is available on EOS Support?

What is the usual "Type of Issue" for the tickets of EOS?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EOS team.

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