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FAQ FOR CREAM-BLAH SUPPORT UNIT
- Responsible Unit
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the CREAM-BLAH Support?
The purpose of the CREAM-BLAH SU is handle tickets assigned to it through the GGUS system. These tickets can originate from an user or from operations. The CREAM-BLAH SU will deal with problems concerning BLAH, CREAM and CEMon. It does not cover issues regarding other components deployed in the CREAM CE node (in this case the tickets will be reassigned to other SUs)
For which components does CREAM-BLAH provide support?
The CREAM-BLAH SU provide supports for the following components: CREAM, BLAH, CEMon
Which quality of service (QoS) will you provide?
Who will assign tickets to CREAM-BLAH Support?
Who will assign tickets to UNIT? Tickets are assigned to the CREAM-BLAH SU by DMSU
Are tickets typically solved in CREAM-BLAH Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere? Tickets are usually solved in unit, unless the reported problems are not relevant for the CREAM/BLAH/CEMon components
Who is responsible for CREAM-BLAH Support?
Tickets are sent to a proper mailing list (blah-cream AT lists DOT infn DOT it) which include both BLAH and CREAM experts.
What documentation is available on CREAM-BLAH Support?
There are documents describing the work of the CREAM and BLAH groups here:
What is the usual "Type of Issue" for the tickets of CREAM-BLAH?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the CREAM-BLAH team.
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