GGUS:APEL FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR APEL SUPPORT UNIT
Responsible Unit
APEL
Helpdesk 
GGUS (Operations Helpdesk by TPM)

Contents

What is the purpose of the APEL Support?

To deal with operational and deployment issues with the APEL accounting software.

For which components does APEL provide support?

Glite-APEL, apel-parsers, and the central APEL repository.

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to APEL Support?

TPM or others, no special permissions.

Are tickets typically solved in APEL Support or reassigned elsewhere?

Operational and deployment issues are solved in this SU. Suspected software bugs in glite-APEL will be assigned to APEL-EMI SU.

Who is responsible for APEL Support?

The developer team based at RAL (UK).

What documentation is available on APEL Support?

Development, FAQ and APEL encryption information is available in https://wiki.egi.eu/wiki/APEL

What is the usual "Type of Issue" for the tickets of APEL?

Accounting

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the APEL team.

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