GGUS:APEL client & Accounting Repository FAQ

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FAQ FOR APEL client & Accounting Repository SUPPORT UNIT

Responsible Unit
APEL client & Accounting Repository
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the APEL client & Accounting Repository Support?

To deal with operational and deployment issues with the APEL accounting software.

For which components does APEL client & Accounting Repository provide support?

Glite-APEL, apel-parsers, and the central APEL repository.

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to APEL client & Accounting Repository Support?

TPM or others, no special permissions.

Are tickets typically solved in APEL client & Accounting Repository Support or reassigned elsewhere?

Operational and deployment issues are solved in this SU. Suspected software bugs in glite-APEL will be assigned to APEL-EMI SU.

Who is responsible for APEL client & Accounting Repository Support?

The developer team based at RAL (UK).

What documentation is available on APEL client & Accounting Repository Support?

Development, FAQ and APEL encryption information is available in https://wiki.egi.eu/wiki/APEL

What is the usual "Type of Issue" for the tickets of APEL client & Accounting Repository?

Accounting

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the APEL client & Accounting Repository team.

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