Track User Support Requirements
Main | Submit | Track |
UMD (TCB) | Operations (OMB) | User Support (UCB) |
Status at UCB
Name of the topic | Related requirement tickets | Status of tickets | Date of flagging the topic as priotiry by the UCB | Summary & Actions |
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1. Increased stability and scalability for gLite WMS | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | 21/04/2011. Documentation on WMS configuration and limitations is to be delivered by EMI. Additional details from ticket submitters is still welcome Full details received for 1 ticket: #704 from VO hone |
30 Nov 2010 | April 21 2011 (TCB answer): EMI will provide a document detailing the scalability and stability capabilities of WMS under recommended typical deployment. The "WMS performance report" can then be used as a basis for further discussions. The WMS team thinks that the current performance numbers already meet the need of most of the user communities. At the same time, users are requested to submit bug reports directly to WMS via GGUS. |
2.Better (more verbose and informative) error messages | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011 Partial details received for 2 tickets: #712 from NGI_IL #1147 from Life Sciences Grid Community |
30 Nov 2010 | April 21 2011 (TCB answer): EMI proposes the following strategy: - initially, we concentrate only on the client error messages |
3. Fixing the known bugs before adding new features | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011 |
30 Nov 2010 | April 21 2011 (TCB answer): EMI commits itself to be focused on achieving service consolidation and stability. The handling of bugs is regulated by the EGI-EMI SLA. That SLA identifies very specific response and resolution deadlines for bug categories. Changes in the SLA have to be negotiated with EMI project office. |
4. Coherency of command line commands, parameters and APIs | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Feedback and technical requirements concerning the APIs are welcopme through the Service_APIs EGI Service API table: Service_APIs Partial details received for 1 ticket: #1148 from Life Sciences Grid Community |
30 Nov 2010 | 23 Aug 2011
UCST defined a table in the EGI Wiki to provide information about existing APIs and to collect structured feedback and requirements about these: https://wiki.egi.eu/wiki/Service_APIs For the former, EMI has already started a first assessment of this problem, after a first evaluation phase, experts found out that this might represent a very delicate step in that it can break submission frameworks, helper scripts in a very dangerous way, this is the reason why at this stage, we think the users should be proactively involved. EMI proposes the following strategy for the command line parameters coherency challenge: - focus on user-side commands only, service administration commands should be excluded
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5. Better feedback about jobs, automated resubmission of jobs that are stuck on sites | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011 |
30 Nov 2010 | Apr 21 2011 (TCB answer): According to the WMS product team the latest version of the WMS, that is released with EMI-1 should address most of the request. If there are still unresoolved issues please open a GGUS ticket for the missing part(s). April 1 2011: UCST sent 2nd reminder to ticket submitters to provide technical details. |
Data Management 6.1 Coherency of storage and catalog |
Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%3D%20'Submitted'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | 2011 May 06: Full details are received from LSGC |
16 Feb 2011 | Jul 1 2011: Tickets submitted to TCB 2011 May 06: Full details are received from LSGC |
Data management
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Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%21%3D%20'Submitted'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | 2011 May 06: Full details are received from LSGC. Other tickets: work in progress (UCST) |
16 Feb 2011 | Mar 30 2011: LSGC requirements were reviewed and representatives were asked for more details. All details received from LSGC. Tickets are in process by UCST Dec 2010: DRIHMS requirements (4) were recorded, but no contact with project representatives was made yet. |
7. Workflows | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb7'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | 2011 |
30 May 2011 | Collecting the requirements |
8. MPI | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb8'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Aug 13, 2011: A Wiki based documentation about MPI services has been prepared for application developers: https://wiki.egi.eu/wiki/MPI_User_Guide. Feedback and specific requirements about these services are welcome. Aug 12 2011:The requested services are available in EMI 1.0 and we are Waiting for the completion of the UMD validation of MPI services from EMI 1.0 |
15 July 2011 |
Aug 12 2011:The requested services are available in EMI 1.0 and we are Waiting for the completion of the UMD validation of MPI services from EMI 1.0
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UCST internal
The tickets on this UCST Internal pages page are still under investigation by the User Community Support Team. During the investigation the team collects technical details about the requiement and tries to identify existing solutions from NGIs, existing applications, etc. If no existing solution is found then the ticket is escalated to UCB. If the ticket requires modification/improvements in the EGI grid middleware, then the ticket - after it is endorsed by the UCB - is forwarded to Technology Coordination Board.