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Difference between revisions of "Track User Support Requirements"

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{{TOC_right}}


==Status at UCB==
This page displays the details of requirements that have been submitted to EGI by its '''user communities''' through the Requirement Tracking system. The requirements are investigates by the User Community Support Team of EGI, solutions are offered to them by the team, by NGIs and by external technology providers of EGI. The process is described at [[Requirements_gathering_details]]. If you wish to submit a requirement to EGI, please use the [[New_Requirement_Manual| Requirement Tracking system]].


{|style="border:1px solid darkgray;"
 
!
== Open requirements  ==
!style="background:lightgray;" colspan="5"|Requirement Status
 
|-style="background:#eee;"
{| style="background: #BCCDF0;"
!style="background:lightgray;"|UCB Requirements
|-
!New
! style="background:#BCCDF0;" | Explanation of colour codes used below
!Open
|-
!Accepted
| style="background-color:orange" | Orange indicates that the Technology Coordination Board, or technology providers in the board follow up the requirement.
!Stalled
|-
!Resolved
| style="background-color:yellowgreen" | Green indicates that technology providers follow up the requirement through the EGI Helpdesk.
|-style="background:#eee;"
|-
|
| style="background-color:#E5ECF9" | Blue indicates that EGI.eu with the NGI support teams follow up the requirement.
|
|
|
|
|
|-
|-
| style="background-color:yellow" | Yellow indicates that the requirement needs input/decision from the User Community Board.
|-
| style="background-color:pink" | Pink indicates that the requirement needs input/decision from the Operations Management Board.
|}
|}


Requirements are discussed at UCB
<br>
 
{| style="background: #BCCDF0;"
|-
! colspan="2" style="background:white" |
! style="background:#FFFFFF;" | Subject
! style="background:#FFFFFF;" | Status &amp; History
 
|- style="background:#FFFFFF;"
| rowspan="2" | (Topic 6) Data management
 
|- style="background:#FFFFFF;"
| style="background-color:orange" | <b>SUB-TOPIC 6.4</b> <rt ticketid="3230" field="Subject" />
|style="background-color:orange"| <rt ticketid="2024" field="Subject"/>
| <rt ticketid="2024" field="CF.{Status and History}"/>
 
<!---
|- style="background:#FFFFFF;"
| rowspan="3" | Other
 
|- style="background:#FFFFFF;"
| style="background-color:yellowgreen"|<rt ticketid="2491" field="Subject"/><br><center>'''BUG / Scheduled for ?'''</center> 
| <rt ticketid="2491" field="CF.{Status and History}"/>
 
|- style="background:#FFFFFF;"
| style="background-color:yellowgreen" | <rt ticketid="1742" field="Subject"/><br> <center>'''BUG / No EMI release defined'''</center>
| <rt ticketid="1742" field="CF.{Status and History}"/>
--->


Custom Tag: UCB


==Status at TCB==


{|style="border:1px solid darkgray;"
!
!style="background:lightgray;" colspan="5"|Requirement Status
|-style="background:#eee;"
!style="background:lightgray;"|UCB Requirements
!New
!Open
!Accepted
!Stalled
!Resolved
|-style="background:#eee;"
|
|
|
|
|
|
|-
|}


Requirements were discussed at UCB and transfered to TCB
|- style="background:#FFFFFF;"
| colspan="2" rowspan="2" | Client API
|- style="background:#FFFFFF;"
| style="background-color:orange" |<rt ticketid="2769" field="Subject"/>
| <rt ticketid="2769" field="CF.{Status and History}"/>


Custom Tag: UCB_TCB


==User Support Status==


{|style="border:1px solid darkgray;"
!
!style="background:lightgray;" colspan="5"|Requirement Status
|-style="background:#eee;"
!style="background:lightgray;"|User<br>Support
!New
!Open
!Accepted
!Stalled
!Resolved
|-style="background:#eee;"
!style="background:lightgray;" colspan="6"|Support Service
|-style="background:#eee;"
!Applications<br>Database
|
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|
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|-style="background:#eee;"
!Training<br>Services
|
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|
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|
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|-style="background:#eee;"
!VO<br>Services
|
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|
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|
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|
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|-style="background:#eee;"
!Web<br>Site
|
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|
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|
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|-style="background:#eee;"
!Other
|
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|-
!style="background:lightgray;" colspan="6"|Support Action
|-style="background:#eee;"
!Consultancy
|
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|-style="background:#eee;"
!Documentation
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|-style="background:#eee;"
!Training
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|-style="background:#eee;"
!Other
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<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Action'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Other%20(Support%20Action)'%20AND%20(Status%20%3D%20'open')</rss>
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<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Action'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Other%20(Support%20Action)'%20AND%20(Status%20%3D%20'accepted')</rss>
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<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Action'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Other%20(Support%20Action)'%20AND%20(Status%20%3D%20'stalled')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Action'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Other%20(Support%20Action)'%20AND%20(Status%20%3D%20'resolved')</rss>
|-
!style="background:lightgray;" colspan="6"|User Tools and Applications
|-style="background:#eee;"
!Domain<br>specific<br>applications
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Domain%20specific%20applications%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'new')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Domain%20specific%20applications%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'open')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Domain%20specific%20applications%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'accepted')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Domain%20specific%20applications%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'stalled')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Domain%20specific%20applications%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'resolved')</rss>
|-style="background:#eee;"
!Generic<br>Tools
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Generic%20Tools%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'new')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Generic%20Tools%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'open')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Generic%20Tools%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'accepted')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Generic%20Tools%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'stalled')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Generic%20Tools%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'resolved')</rss>
|-style="background:#eee;"
!Other
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Other%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'new')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Other%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'open')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Other%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'accepted')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Other%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'stalled')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Other%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'resolved')</rss>
|}


==Current Statistics==


<gallery widths=60px heights=60px perrow="3" caption="Today">
|- style="background:#FFFFFF;"
File:Example.jpg|User Support tickets per Category
| colspan="2" rowspan="10" | Other
File:Example.jpg|User Support tickets per Requestor
File:Example.jpg|User Support tickets per Status
|- style="background:#FFFFFF;"
</gallery>
| style="background-color:yellowgreen" | <rt ticketid="2947" field="Subject"/><br> <center>'''TASK / Should be finished on 2013-05-27'''</center>
| <rt ticketid="2947" field="CF.{Status and History}"/>


==History Statistics==
|}


<gallery widths=60px heights=60px perrow="3" caption="Last Week">
== Solved requirements ==
File:Example.jpg|User Support tickets per Category
File:Example.jpg|User Support tickets per Requestor
File:Example.jpg|User Support tickets per Status
</gallery>


<gallery widths=60px heights=60px perrow="3" caption="Last Month">
Please click on -> [[Solved_user_requirements]]
File:Example.jpg|User Support tickets per Category
File:Example.jpg|User Support tickets per Requestor
File:Example.jpg|User Support tickets per Status
</gallery>


<gallery widths=60px heights=60px perrow="3" caption="Last 3 Months">
== Useful links ==
File:Example.jpg|User Support tickets per Category
File:Example.jpg|User Support tickets per Requestor
File:Example.jpg|User Support tickets per Status
</gallery>


<gallery widths=60px heights=60px perrow="3" caption="Last 6 Months">
*[[PDT:Policies_and_Procedures]]
File:Example.jpg|User Support tickets per Category
File:Example.jpg|User Support tickets per Requestor
File:Example.jpg|User Support tickets per Status
</gallery>

Latest revision as of 11:11, 1 May 2013

Main Submit Track


UMD (TCB) Operations (OMB) User Support (UCB)


This page displays the details of requirements that have been submitted to EGI by its user communities through the Requirement Tracking system. The requirements are investigates by the User Community Support Team of EGI, solutions are offered to them by the team, by NGIs and by external technology providers of EGI. The process is described at Requirements_gathering_details. If you wish to submit a requirement to EGI, please use the Requirement Tracking system.


Open requirements

Explanation of colour codes used below
Orange indicates that the Technology Coordination Board, or technology providers in the board follow up the requirement.
Green indicates that technology providers follow up the requirement through the EGI Helpdesk.
Blue indicates that EGI.eu with the NGI support teams follow up the requirement.
Yellow indicates that the requirement needs input/decision from the User Community Board.
Pink indicates that the requirement needs input/decision from the Operations Management Board.


Subject Status & History
(Topic 6) Data management
SUB-TOPIC 6.4



Client API



Other

TASK / Should be finished on 2013-05-27

Solved requirements

Please click on -> Solved_user_requirements

Useful links

Retrieved from "https://wiki.egi.eu/w/index.php?title=Track_User_Support_Requirements&oldid=54625"