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Difference between revisions of "Track User Support Requirements"

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==Status at UCB==
This page displays the details of requirements that have been submitted to EGI by its '''user communities''' through the Requirement Tracking system. The requirements are investigates by the User Community Support Team of EGI, solutions are offered to them by the team, by NGIs and by external technology providers of EGI. The process is described at [[Requirements_gathering_details]]. If you wish to submit a requirement to EGI, please use the [[New_Requirement_Manual| Requirement Tracking system]].


{| border="1" cellspacing="0" cellpadding="3"
 
! Name of the topic
== Open requirements  ==
! Related requirement tickets
 
! Status of tickets
{| style="background: #BCCDF0;"
! Date of flagging the topic as priotiry by the UBC
! Summary & Actions
|-
|-
|1.Increased stability and scalability for gLite WMS
! style="background:#BCCDF0;" | Explanation of colour codes used below
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'</rss>
|<span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>
<span style="color:green">'''Full details received for 1 ticket: [https://rt.egi.eu/rt/Ticket/Display.html?id=704 #704 from VO hone]'''</span>
| 30 Nov 2010
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.<br>
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
|-
|-
|2.Better (more verbose and informative) error messages
| style="background-color:orange" | Orange indicates that the Technology Coordination Board, or technology providers in the board follow up the requirement.
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'</rss>
|<span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>
<span style="color:green">'''Partial details received for 2 tickets: [https://rt.egi.eu/rt/Ticket/Display.html?id=712 #712 from NGI_IL] [https://rt.egi.eu/rt/Ticket/Display.html?id=1147 #1147 from Life Sciences Grid Community]'''</span>
| 30 Nov 2010
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.<br>
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
|-
|-
|3.Fixing the known bugs before adding new features
| style="background-color:yellowgreen" | Green indicates that technology providers follow up the requirement through the EGI Helpdesk.
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'</rss>
|<span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>
| 30 Nov 2010
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.<br>
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
|-
|-
|4.Coherency of command line commands, parameters and APIs
| style="background-color:#E5ECF9" | Blue indicates that EGI.eu with the NGI support teams follow up the requirement.
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'</rss>
[https://rt.egi.eu/rt/Ticket/Display.html?id=665 <span style="color:green">'''Resolved #665'''</span>]<br>
|<span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>
<span style="color:green">'''Partial details received for 1 ticket: [https://rt.egi.eu/rt/Ticket/Display.html?id=1148 #1148 from Life Sciences Grid Community]'''</span>
| 30 Nov 2010
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.<br>
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
<!---
[https://rt.egi.eu/rt/Ticket/Display.html?id=681 #681 (split) -> 1149]
--->
|-
|-
|5.Better feedback about jobs, automated resubmission of jobs that are stuck on sites
| style="background-color:yellow" | Yellow indicates that the requirement needs input/decision from the User Community Board.
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'</rss>
[https://rt.egi.eu/rt/Ticket/Display.html?id=660 <span style="color:green">'''Resolved #660'''</span>]<br>
|<span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>
<span style="color:green">'''Partial details received for 1 ticket: [https://rt.egi.eu/rt/Ticket/Display.html?id=657 #657 from HealthGrid ]'''</span>
| 30 Nov 2010
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.<br>
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
|-
|-
| style="background-color:pink" | Pink indicates that the requirement needs input/decision from the Operations Management Board.
|}
|}


== UCB Tagged Requirements Status ==
<br>


{|style="border:1px solid darkgray;"
{| style="background: #BCCDF0;"
!
!style="background:lightgray;" colspan="6"|UCB Tagged Requirement Status
|-style="background:#eee;"
!style="background:lightgray;"|Name of the Topic
!New
!Open
!Accepted
!Stalled
!Resolved
|-style="background:#eee;"
!1. Increased stability and scalability for gLite WMS 
|
|
|
|
|
|
|-style="background:#eee;"
!2. Better (more verbose and informative) error messages 
|
|
|
|
|
|
|-style="background:#eee;"
!3. Fixing the known bugs before adding new features 
|
|
|
|
|
|
|-style="background:#eee;"
!4. Coherency of command line commands, parameters and APIs 
|
|
|
|
|
|
|-style="background:#eee;"
!5. Better feedback about jobs, automated resubmission of jobs that are stuck on sites 
|
|
|
|
|
|
|-
|-
|}
! colspan="2" style="background:white" |  
! style="background:#FFFFFF;" | Subject
! style="background:#FFFFFF;" | Status &amp; History
 
|- style="background:#FFFFFF;"
| rowspan="2" | (Topic 6) Data management
 
|- style="background:#FFFFFF;"
| style="background-color:orange" | <b>SUB-TOPIC 6.4</b> <rt ticketid="3230" field="Subject" />
|style="background-color:orange"| <rt ticketid="2024" field="Subject"/>
| <rt ticketid="2024" field="CF.{Status and History}"/>
 
<!---
|- style="background:#FFFFFF;"
| rowspan="3" | Other
 
|- style="background:#FFFFFF;"
| style="background-color:yellowgreen"|<rt ticketid="2491" field="Subject"/><br><center>'''BUG / Scheduled for ?'''</center> 
| <rt ticketid="2491" field="CF.{Status and History}"/>
 
|- style="background:#FFFFFF;"
| style="background-color:yellowgreen" | <rt ticketid="1742" field="Subject"/><br> <center>'''BUG / No EMI release defined'''</center>
| <rt ticketid="1742" field="CF.{Status and History}"/>
--->
 




Requirements are discussed, prioritized & grouped into the topics at UCB


==TCB Tagged Requirements Status==
|- style="background:#FFFFFF;"
| colspan="2" rowspan="2" | Client API
|- style="background:#FFFFFF;"
| style="background-color:orange" |<rt ticketid="2769" field="Subject"/>
| <rt ticketid="2769" field="CF.{Status and History}"/>


{|style="border:1px solid darkgray;"
!
!style="background:lightgray;" colspan="6"|TCB Tagged Requirement Status
|-style="background:#eee;"
!style="background:lightgray;"|Name of the Topic
!Committed
!Endorsed
!Returned
!Stalled
!Submitted
|-style="background:#eee;"
!1. Increased stability and scalability for gLite WMS 
|
|
|
|
|
|
|-style="background:#eee;"
!2. Better (more verbose and informative) error messages 
|
|
|
|
|
|
|-style="background:#eee;"
!3. Fixing the known bugs before adding new features 
|
|
|
|
|
|
|-style="background:#eee;"
!4. Coherency of command line commands, parameters and APIs 
|
|
|
|
|
|
|-style="background:#eee;"
!5. Better feedback about jobs, automated resubmission of jobs that are stuck on sites 
|
|
|
|
|
|
|-
|}




Requirements were discussed, prioritized & grouped into the topics at UCB and transfered to TCB


==User Support Status==


'''Requirements in process by User Support'''
|- style="background:#FFFFFF;"
| colspan="2" rowspan="10" | Other
|- style="background:#FFFFFF;"
| style="background-color:yellowgreen" | <rt ticketid="2947" field="Subject"/><br> <center>'''TASK / Should be finished on 2013-05-27'''</center>
| <rt ticketid="2947" field="CF.{Status and History}"/>


{|style="border:1px solid darkgray;"
!
!style="background:lightgray;" colspan="5"|Requirement Status
|-style="background:#eee;"
!style="background:lightgray;"|User<br>Support
!New
!Open
!Accepted
!Stalled
!Resolved
|-style="background:#eee;"
!style="background:lightgray;" colspan="6"|Support Service
|-style="background:#eee;"
!Applications<br>Database
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Applications%20Database%20(Support%20Service)'%20AND%20(Status%20%3D%20'new')</rss>
|
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|
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|
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|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Applications%20Database%20(Support%20Service)'%20AND%20(Status%20%3D%20'resolved')</rss>
|-style="background:#eee;"
!Training<br>Services
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Training%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'new')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Training%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'open')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Training%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'accepted')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Training%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'stalled')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Training%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'resolved')</rss>
|-style="background:#eee;"
!VO<br>Services
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'VO%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'new')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'VO%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'open')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'VO%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'accepted')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'VO%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'stalled')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'VO%20Services%20(Support%20Service)'%20AND%20(Status%20%3D%20'resolved')</rss>
|-style="background:#eee;"
!Web<br>Site
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Web%20Site%20(Support%20Service)'%20AND%20(Status%20%3D%20'new')</rss>
|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Web%20Site%20(Support%20Service)'%20AND%20(Status%20%3D%20'open')</rss>
|
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|
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|
<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Service'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Web%20Site%20(Support%20Service)'%20AND%20(Status%20%3D%20'resolved')</rss>
|-style="background:#eee;"
!Other
|
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|
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|-
!style="background:lightgray;" colspan="6"|Support Action
|-style="background:#eee;"
!Consultancy
|
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|-style="background:#eee;"
!Documentation
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|-style="background:#eee;"
!Training
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<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Action'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Training%20(Support%20Action)'%20AND%20(Status%20%3D%20'stalled')</rss>
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<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'Support%20Action'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Training%20(Support%20Action)'%20AND%20(Status%20%3D%20'resolved')</rss>
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!Other
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!style="background:lightgray;" colspan="6"|User Tools and Applications
|-style="background:#eee;"
!Domain<br>specific<br>applications
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<rss desc=on width=100% title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Category%20(level%201)}'%20%3D%20'User%20Tools%20and%20Applications'%20AND%20'CF.{Category%20(level%202)}'%20%3D%20'Domain%20specific%20applications%20(User%20Tools%20and%20Applications)'%20AND%20(Status%20%3D%20'resolved')</rss>
|-style="background:#eee;"
!Generic<br>Tools
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|-style="background:#eee;"
!Other
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== Solved requirements ==
Please click on -> [[Solved_user_requirements]]
== Useful links ==
*[[PDT:Policies_and_Procedures]]

Latest revision as of 11:11, 1 May 2013

Main Submit Track


UMD (TCB) Operations (OMB) User Support (UCB)


This page displays the details of requirements that have been submitted to EGI by its user communities through the Requirement Tracking system. The requirements are investigates by the User Community Support Team of EGI, solutions are offered to them by the team, by NGIs and by external technology providers of EGI. The process is described at Requirements_gathering_details. If you wish to submit a requirement to EGI, please use the Requirement Tracking system.


Open requirements

Explanation of colour codes used below
Orange indicates that the Technology Coordination Board, or technology providers in the board follow up the requirement.
Green indicates that technology providers follow up the requirement through the EGI Helpdesk.
Blue indicates that EGI.eu with the NGI support teams follow up the requirement.
Yellow indicates that the requirement needs input/decision from the User Community Board.
Pink indicates that the requirement needs input/decision from the Operations Management Board.


Subject Status & History
(Topic 6) Data management
SUB-TOPIC 6.4



Client API



Other

TASK / Should be finished on 2013-05-27

Solved requirements

Please click on -> Solved_user_requirements

Useful links

Retrieved from "https://wiki.egi.eu/w/index.php?title=Track_User_Support_Requirements&oldid=54625"