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Difference between revisions of "Track User Support Requirements"

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==Status at UCB==
== Status at UCB ==


{| border="1" cellspacing="0" cellpadding="3"
This page displays the details of requirements that have been submitted to EGI by its user communities through the Requirement Tracking system. The requirements are investigates by the User Community Support Team of EGI, solutions are offered to them by the team, by NGIs and by external technology providers of EGI. The process is described at https://wiki.egi.eu/wiki/Requirements_gathering_details. If you wish to submit a requirement to EGI, please use the [https://wiki.egi.eu/wiki/New_Requirement_Manual Requirement Tracking system].
! Name of the topic
 
! Related requirement tickets
{| cellspacing="0" cellpadding="3" border="1"
! Status of tickets
|-
! Name of the topic  
! Related requirement tickets  
! Status of tickets  
! Date of flagging the topic as priotiry by the UCB  
! Date of flagging the topic as priotiry by the UCB  
! Summary & Actions
! Summary & Actions
|-
|-
|[https://rt.egi.eu/guest/Ticket/Display.html?id=1777 1. Increased stability and scalability for gLite WMS]
| [https://rt.egi.eu/guest/Ticket/Display.html?id=1777 1. Increased stability and scalability for gLite WMS]  
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'</rss>
| <rss title="off" width="200" desc="on">https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'</rss>  
|<span style="color:red">'''21/04/2011. Documentation on WMS configuration and limitations is to be delivered by EMI. Additional details from ticket submitters is still welcome'''</span><br>
| <span style="color:red">'''21/04/2011. Documentation on WMS configuration and limitations is to be delivered by EMI. Additional details from ticket submitters is still welcome'''</span><br>  
<span style="color:green">'''Full details received for 1 ticket: [https://rt.egi.eu/rt/Ticket/Display.html?id=704 #704 from VO hone]'''</span>  
<span style="color:green">'''Full details received for 1 ticket: [https://rt.egi.eu/rt/Ticket/Display.html?id=704 #704 from VO hone]'''</span>  
| 30 Nov 2010
 
|<b>April 21 2011 (TCB answer):</b> EMI will provide a document detailing the scalability and stability capabilities of WMS under recommended typical deployment. The "WMS performance report" can then be used as a basis for further discussions. The WMS team thinks that the current performance numbers already meet the need of most of the user communities.<br>
| 30 Nov 2010  
At the same time, users are requested to submit bug reports directly to WMS via GGUS.<br>
| '''April 21 2011 (TCB answer):''' EMI will provide a document detailing the scalability and stability capabilities of WMS under recommended typical deployment. The "WMS performance report" can then be used as a basis for further discussions. The WMS team thinks that the current performance numbers already meet the need of most of the user communities.<br>  
<b>April 1 2011:</b> UCST sent 2nd reminder to ticket submitters to provide technical details.<br>
At the same time, users are requested to submit bug reports directly to WMS via GGUS.<br> '''April 1 2011:''' UCST sent 2nd reminder to ticket submitters to provide technical details.<br> '''Feb 2011:''' UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br> '''Jan 2011:''' UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.  
<b>Feb 2011:</b> UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
 
<b>Jan 2011:</b> UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.
|-
|-
|[https://rt.egi.eu/guest/Ticket/Display.html?id=1778 2.Better (more verbose and informative) error messages]
| [https://rt.egi.eu/guest/Ticket/Display.html?id=1778 2.Better (more verbose and informative) error messages]  
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'</rss>
| <rss title="off" width="200" desc="on">https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'</rss>  
|<span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>
| <span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>  
<span style="color:green">'''Partial details received for 2 tickets: [https://rt.egi.eu/rt/Ticket/Display.html?id=712 #712 from NGI_IL] [https://rt.egi.eu/rt/Ticket/Display.html?id=1147 #1147 from Life Sciences Grid Community]'''</span>  
<span style="color:green">'''Partial details received for 2 tickets: [https://rt.egi.eu/rt/Ticket/Display.html?id=712 #712 from NGI_IL] [https://rt.egi.eu/rt/Ticket/Display.html?id=1147 #1147 from Life Sciences Grid Community]'''</span>  
| 30 Nov 2010
 
|<b>April 21 2011 (TCB answer):</b> EMI proposes the following strategy:<br>
| 30 Nov 2010  
- initially, we concentrate only on the client error messages<br>
| '''April 21 2011 (TCB answer):''' EMI proposes the following strategy:<br>  
- the user community is asked to submit the ten most annoying error messages per area (compute, data, security, information system/accounting)<br>
- initially, we concentrate only on the client error messages<br> - the user community is asked to submit the ten most annoying error messages per area (compute, data, security, information system/accounting)<br> - EMI teams will fix and at the same time analyze the error messages<br> '''April 1 2011:''' UCST sent 2nd reminder to ticket submitters to provide technical details.<br> '''Feb 2011:''' UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br> '''Jan 2011:''' UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.  
- EMI teams will fix and at the same time analyze the error messages<br>
 
<b>April 1 2011:</b> UCST sent 2nd reminder to ticket submitters to provide technical details.<br>
<b>Feb 2011:</b> UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
<b>Jan 2011:</b> UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.
|-
|-
|[https://rt.egi.eu/guest/Ticket/Display.html?id=1779 3. Fixing the known bugs before adding new features]
| [https://rt.egi.eu/guest/Ticket/Display.html?id=1779 3. Fixing the known bugs before adding new features]  
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'</rss>
| <rss title="off" width="200" desc="on">https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'</rss>  
|<span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>
| <span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>  
| 30 Nov 2010
| 30 Nov 2010  
|<b>April 21 2011 (TCB answer):</b> EMI commits itself to be focused on achieving service consolidation and stability.<br>
| '''April 21 2011 (TCB answer):''' EMI commits itself to be focused on achieving service consolidation and stability.<br>  
The handling of bugs is regulated by the EGI-EMI SLA. That SLA identifies very specific response and resolution deadlines for bug categories. Changes in the SLA have to be negotiated with EMI project office.<br>
The handling of bugs is regulated by the EGI-EMI SLA. That SLA identifies very specific response and resolution deadlines for bug categories. Changes in the SLA have to be negotiated with EMI project office.<br> '''April 1 2011:''' UCST sent 2nd reminder to ticket submitters to provide technical details.<br> '''Feb 2011:''' UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br> '''Jan 2011:''' UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.  
<b>April 1 2011:</b> UCST sent 2nd reminder to ticket submitters to provide technical details.<br>
 
<b>Feb 2011:</b> UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
<b>Jan 2011:</b> UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.
|-
|-
|[https://rt.egi.eu/guest/Ticket/Display.html?id=1780 4. Coherency of command line commands, parameters and APIs]
| [https://rt.egi.eu/guest/Ticket/Display.html?id=1780 4. Coherency of command line commands, parameters and APIs]  
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'</rss>
| <rss title="off" width="200" desc="on">https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'</rss>  
[https://rt.egi.eu/rt/Ticket/Display.html?id=665 <span style="color:green">'''Resolved #665'''</span>]<br>
[https://rt.egi.eu/rt/Ticket/Display.html?id=665 <span style="color:green">'''Resolved #665'''</span>]<br>  
|<span style="color:red">'''Feedback and technical requirements concerning the APIs are welcopme through the Service_APIs EGI Service API table: [[Service_APIs]]'''</span><br>
 
<span style="color:green">'''Partial details received for 1 ticket: [https://rt.egi.eu/rt/Ticket/Display.html?id=1148 #1148 from Life Sciences Grid Community]'''</span>
| <span style="color:red">'''Feedback and technical requirements concerning the APIs are welcopme through the Service_APIs EGI Service API table: [[Service APIs]]'''</span><br>  
| 30 Nov 2010
<span style="color:green">'''Partial details received for 1 ticket: [https://rt.egi.eu/rt/Ticket/Display.html?id=1148 #1148 from Life Sciences Grid Community]'''</span>  
 
| 30 Nov 2010  
| '''23 Aug 2011'''  
| '''23 Aug 2011'''  
UCST defined a table in the EGI Wiki to provide information about existing APIs and to collect structured feedback and requirements about these: https://wiki.egi.eu/wiki/Service_APIs<br>
UCST defined a table in the EGI Wiki to provide information about existing APIs and to collect structured feedback and requirements about these: https://wiki.egi.eu/wiki/Service_APIs<br> '''April 21 2011 (TCB answer):'''<br> The latter is already addressed by the different convergence and harmonization plans of EMI areas.<br>  
<b>April 21 2011 (TCB answer):</b><br>  
The latter is already addressed by the different convergence and harmonization plans of EMI areas.<br>
 
For the former, EMI has already started a first assessment of this problem, after a first evaluation phase, experts found out that this might represent a very delicate step in that it can break submission frameworks, helper scripts  in a very dangerous way, this is the reason why at this stage, we think the users should be proactively involved. EMI proposes the following strategy for the command line parameters coherency challenge:<br>


- focus on user-side commands only, service administration commands should be excluded<br>
For the former, EMI has already started a first assessment of this problem, after a first evaluation phase, experts found out that this might represent a very delicate step in that it can break submission frameworks, helper scripts in a very dangerous way, this is the reason why at this stage, we think the users should be proactively involved. EMI proposes the following strategy for the command line parameters coherency challenge:<br>  
- EMI will provide a table of cli parameters, an inventory of all the  cli parameters per commands as it is Today<br>
- EMI will ask the community to mark which parameters they want to change<br>
- EMI will also come with is own proposition concerning what kind of changes are feasible<br>
<b>April 1 2011:</b> UCST sent 2nd reminder to ticket submitters to provide technical details.<br>
<b>Feb 2011:</b> UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
<b>Jan 2011:</b> UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.<br>


- focus on user-side commands only, service administration commands should be excluded<br> - EMI will provide a table of cli parameters, an inventory of all the cli parameters per commands as it is Today<br> - EMI will ask the community to mark which parameters they want to change<br> - EMI will also come with is own proposition concerning what kind of changes are feasible<br> '''April 1 2011:''' UCST sent 2nd reminder to ticket submitters to provide technical details.<br> '''Feb 2011:''' UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br> '''Jan 2011:''' UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.<br>


<!---
<!---
[https://rt.egi.eu/guest/Ticket/Display.html?id=681 #681 (split) -> 1149]
[https://rt.egi.eu/guest/Ticket/Display.html?id=681 #681 (split) -> 1149]
--->
--->  
 
|-
|-
|[https://rt.egi.eu/guest/Ticket/Display.html?id=1781 5. Better feedback about jobs, automated resubmission of jobs that are stuck on sites]<br><span style="color:green">'''Solved Requirement'''</span><br>
| [https://rt.egi.eu/guest/Ticket/Display.html?id=1781 5. Better feedback about jobs, automated resubmission of jobs that are stuck on sites]<br><span style="color:green">'''Solved Requirement'''</span><br>  
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'</rss>
| <rss title="off" width="200" desc="on">https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'</rss>  
[https://rt.egi.eu/rt/Ticket/Display.html?id=660 <span style="color:green">'''Resolved #660'''</span>]<br>
[https://rt.egi.eu/rt/Ticket/Display.html?id=660 <span style="color:green">'''Resolved #660'''</span>]<br>  
|<span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>
| 30 Nov 2010
|<b>August 25 2011:</b> Investigation completed. Full details are available in ticket: [https://rt.egi.eu/guest/Ticket/Display.html?id=1406 #1406].
<br>Main finding: Currently (for gLite) the way users gather info about running jobs is querying the LB service from the UI. This service does not provide all the information needed by some users.<br>
<br>The new LB grid service 2.x and the recent 3.0 version which is included in EMI 1.0 release, allows grid jobs to log user tags in LB. These user tags can be used for example to query the status of intermediary stages of a grid job.<br>
<br>If current LB functionalities do not meet user needs, then these users can submit specific requirements against the service.<br>


<b>Apr 21 2011 (TCB answer):</b> According to the WMS product team the latest version of the WMS, that is released with EMI-1 should address most of the request. If there are still unresoolved issues please open a GGUS ticket for the missing part(s).<br>
| <span style="color:red">'''Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011'''</span><br>
<b>April 1 2011:</b> UCST sent 2nd reminder to ticket submitters to provide technical details.<br>
| 30 Nov 2010
<b>Feb 2011:</b> UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br>
| '''August 25 2011:''' Investigation completed. Full details are available in ticket: [https://rt.egi.eu/guest/Ticket/Display.html?id=1406 #1406].
<b>Jan 2011:</b> UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.<br>
<br>Main finding: Currently (for gLite) the way users gather info about running jobs is querying the LB service from the UI. This service does not provide all the information needed by some users.<br> <br>The new LB grid service 2.x and the recent 3.0 version which is included in EMI 1.0 release, allows grid jobs to log user tags in LB. These user tags can be used for example to query the status of intermediary stages of a grid job.<br> <br>If current LB functionalities do not meet user needs, then these users can submit specific requirements against the service.<br>  
 
'''Apr 21 2011 (TCB answer):''' According to the WMS product team the latest version of the WMS, that is released with EMI-1 should address most of the request. If there are still unresoolved issues please open a GGUS ticket for the missing part(s).<br> '''April 1 2011:''' UCST sent 2nd reminder to ticket submitters to provide technical details.<br> '''Feb 2011:''' UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.<br> '''Jan 2011:''' UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.<br>  


|-
|-
|Data Management<br>
| Data Management<br>  
[https://rt.egi.eu/guest/Ticket/Display.html?id=2731 6.1 Coherency of storage and catalog]<br>[https://rt.egi.eu/guest/Ticket/Display.html?id=2733 6.2 Stability and scalability of Data Management Services]
[https://rt.egi.eu/guest/Ticket/Display.html?id=2731 6.1 Coherency of storage and catalog]<br>[https://rt.egi.eu/guest/Ticket/Display.html?id=2733 6.2 Stability and scalability of Data Management Services] <br>Tickets submitted to TCB<br>  
<br>Tickets submitted to TCB<br>
 
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%3D%20'Submitted'</rss>
| <rss title="off" width="200" desc="on">https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%3D%20'Submitted'</rss>  
| <span style="color:red">'''2011 May 06: Full details are received from LSGC'''</span><br>
| <span style="color:red">'''2011 May 06: Full details are received from LSGC'''</span><br>  
| 16 Feb 2011  
| 16 Feb 2011  
|<b>Jul 1 2011:</b> Tickets submitted to TCB<br>
| '''Jul 1 2011:''' Tickets submitted to TCB<br>  
<b>2011 May 06:</b> Full details are received from LSGC<br>
'''2011 May 06:''' Full details are received from LSGC<br> '''Mar 30 2011,''' LSGC requirements were reviewed and representatives were asked for more details.  
<b>Mar 30 2011,</b> LSGC requirements were reviewed and representatives were asked for more details.
 
|-
|-
|Data management<br>
| Data management<br>  
<br>Tickets in process by UCST<br>
<br>Tickets in process by UCST<br>  
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%21%3D%20'Submitted'</rss>
 
| <span style="color:red">'''2011 May 06: Full details are received from LSGC.<br>Other tickets: work in progress (UCST)'''</span><br>
| <rss title="off" width="200" desc="on">https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%21%3D%20'Submitted'</rss>  
| 16 Feb 2011
| <span style="color:red">'''2011 May 06: Full details are received from LSGC.
|<b>Mar 30 2011:</b> LSGC requirements were reviewed and representatives were asked for more details. All details received from LSGC. Tickets are in process by UCST<br>
Other tickets: work in progress (UCST)'''</span><br>  
<b>Dec 2010:</b> DRIHMS requirements (4) were recorded, but no contact with project representatives was made yet.<br>
| 16 Feb 2011  
| '''Mar 30 2011:''' LSGC requirements were reviewed and representatives were asked for more details. All details received from LSGC. Tickets are in process by UCST<br>  
'''Dec 2010:''' DRIHMS requirements (4) were recorded, but no contact with project representatives was made yet.<br>  
 
|-
|-
|[https://rt.egi.eu/guest/Ticket/Display.html?id=2249 7. Workflows]
| [https://rt.egi.eu/guest/Ticket/Display.html?id=2249 7. Workflows]  
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb7'</rss>
| <rss title="off" width="200" desc="on">https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb7'</rss>  
| <span style="color:red">'''2011'''</span><br>
| <span style="color:red">'''2011'''</span><br>  
| 30 May 2011
| 30 May 2011  
| Collecting the requirements<br>
| Collecting the requirements<br>
|-
|-
|[https://rt.egi.eu/guest/Ticket/Display.html?id=2698 8. MPI]
| [https://rt.egi.eu/guest/Ticket/Display.html?id=2698 8. MPI]  
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb8'</rss>
| <rss title="off" width="200" desc="on">https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb8'</rss>  
| <span style="color:red">'''Aug 13, 2011: The requested services are available in EMI 1.0 and we are Waiting for the completion of the UMD validation of MPI services from EMI 1.0
| <span style="color:red">'''Aug 13, 2011: The requested services are available in EMI 1.0 and we are Waiting for the completion of the UMD validation of MPI services from EMI 1.0'''
<br>
 
A Wiki based EGI MPI User Guide has been prepared for application developers: https://wiki.egi.eu/wiki/MPI_User_Guide. Feedback and specific requirements about MPI service can be added to this. <br>
 
'''</span><br>
 
| 15 July 2011
A Wiki based EGI MPI User Guide has been prepared for application developers: https://wiki.egi.eu/wiki/MPI_User_Guide. Feedback and specific requirements about MPI service can be added to this.  
 
'''
'''
 
 
</span>
| 15 July 2011  
|  
|  
<b>Aug 12 2011:</b>The requested services are available in EMI 1.0 and we are Waiting for the completion of the UMD validation of MPI services from EMI 1.0
'''Aug 12 2011:'''The requested services are available in EMI 1.0 and we are Waiting for the completion of the UMD validation of MPI services from EMI 1.0 <br> A Wiki based EGI MPI User Guide has been prepared for application developers: https://wiki.egi.eu/wiki/MPI_User_Guide. Feedback and specific requirements about MPI service can be added to this.  
<br>
 
A Wiki based EGI MPI User Guide has been prepared for application developers: https://wiki.egi.eu/wiki/MPI_User_Guide. Feedback and specific requirements about MPI service can be added to this.  
|-
|}
|}


= Solved Requirements =
= Solved Requirements =

Revision as of 11:44, 15 September 2011

Main Submit Track


UMD (TCB) Operations (OMB) User Support (UCB)


Status at UCB

This page displays the details of requirements that have been submitted to EGI by its user communities through the Requirement Tracking system. The requirements are investigates by the User Community Support Team of EGI, solutions are offered to them by the team, by NGIs and by external technology providers of EGI. The process is described at https://wiki.egi.eu/wiki/Requirements_gathering_details. If you wish to submit a requirement to EGI, please use the Requirement Tracking system.

Name of the topic Related requirement tickets Status of tickets Date of flagging the topic as priotiry by the UCB Summary & Actions
1. Increased stability and scalability for gLite WMS Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. 21/04/2011. Documentation on WMS configuration and limitations is to be delivered by EMI. Additional details from ticket submitters is still welcome

Full details received for 1 ticket: #704 from VO hone

30 Nov 2010 April 21 2011 (TCB answer): EMI will provide a document detailing the scalability and stability capabilities of WMS under recommended typical deployment. The "WMS performance report" can then be used as a basis for further discussions. The WMS team thinks that the current performance numbers already meet the need of most of the user communities.

At the same time, users are requested to submit bug reports directly to WMS via GGUS.
April 1 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

2.Better (more verbose and informative) error messages Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011

Partial details received for 2 tickets: #712 from NGI_IL #1147 from Life Sciences Grid Community

30 Nov 2010 April 21 2011 (TCB answer): EMI proposes the following strategy:

- initially, we concentrate only on the client error messages
- the user community is asked to submit the ten most annoying error messages per area (compute, data, security, information system/accounting)
- EMI teams will fix and at the same time analyze the error messages
April 1 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

3. Fixing the known bugs before adding new features Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011
30 Nov 2010 April 21 2011 (TCB answer): EMI commits itself to be focused on achieving service consolidation and stability.

The handling of bugs is regulated by the EGI-EMI SLA. That SLA identifies very specific response and resolution deadlines for bug categories. Changes in the SLA have to be negotiated with EMI project office.
April 1 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

4. Coherency of command line commands, parameters and APIs Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'" is not in the list of allowed feeds. There are no allowed feed URLs in the list.

Resolved #665

Feedback and technical requirements concerning the APIs are welcopme through the Service_APIs EGI Service API table: Service APIs

Partial details received for 1 ticket: #1148 from Life Sciences Grid Community

30 Nov 2010 23 Aug 2011

UCST defined a table in the EGI Wiki to provide information about existing APIs and to collect structured feedback and requirements about these: https://wiki.egi.eu/wiki/Service_APIs
April 21 2011 (TCB answer):
The latter is already addressed by the different convergence and harmonization plans of EMI areas.

For the former, EMI has already started a first assessment of this problem, after a first evaluation phase, experts found out that this might represent a very delicate step in that it can break submission frameworks, helper scripts in a very dangerous way, this is the reason why at this stage, we think the users should be proactively involved. EMI proposes the following strategy for the command line parameters coherency challenge:

- focus on user-side commands only, service administration commands should be excluded
- EMI will provide a table of cli parameters, an inventory of all the cli parameters per commands as it is Today
- EMI will ask the community to mark which parameters they want to change
- EMI will also come with is own proposition concerning what kind of changes are feasible
April 1 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.


5. Better feedback about jobs, automated resubmission of jobs that are stuck on sites
Solved Requirement
Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'" is not in the list of allowed feeds. There are no allowed feed URLs in the list.

Resolved #660

Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011
30 Nov 2010 August 25 2011: Investigation completed. Full details are available in ticket: #1406.


Main finding: Currently (for gLite) the way users gather info about running jobs is querying the LB service from the UI. This service does not provide all the information needed by some users.

The new LB grid service 2.x and the recent 3.0 version which is included in EMI 1.0 release, allows grid jobs to log user tags in LB. These user tags can be used for example to query the status of intermediary stages of a grid job.

If current LB functionalities do not meet user needs, then these users can submit specific requirements against the service.

Apr 21 2011 (TCB answer): According to the WMS product team the latest version of the WMS, that is released with EMI-1 should address most of the request. If there are still unresoolved issues please open a GGUS ticket for the missing part(s).
April 1 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

Data Management

6.1 Coherency of storage and catalog
6.2 Stability and scalability of Data Management Services
Tickets submitted to TCB

Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%3D%20'Submitted'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. 2011 May 06: Full details are received from LSGC
16 Feb 2011 Jul 1 2011: Tickets submitted to TCB

2011 May 06: Full details are received from LSGC
Mar 30 2011, LSGC requirements were reviewed and representatives were asked for more details.

Data management


Tickets in process by UCST

Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%21%3D%20'Submitted'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. 2011 May 06: Full details are received from LSGC.

Other tickets: work in progress (UCST)

16 Feb 2011 Mar 30 2011: LSGC requirements were reviewed and representatives were asked for more details. All details received from LSGC. Tickets are in process by UCST

Dec 2010: DRIHMS requirements (4) were recorded, but no contact with project representatives was made yet.

7. Workflows Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb7'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. 2011
30 May 2011 Collecting the requirements
8. MPI Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb8'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. Aug 13, 2011: The requested services are available in EMI 1.0 and we are Waiting for the completion of the UMD validation of MPI services from EMI 1.0


A Wiki based EGI MPI User Guide has been prepared for application developers: https://wiki.egi.eu/wiki/MPI_User_Guide. Feedback and specific requirements about MPI service can be added to this.


15 July 2011

Aug 12 2011:The requested services are available in EMI 1.0 and we are Waiting for the completion of the UMD validation of MPI services from EMI 1.0
A Wiki based EGI MPI User Guide has been prepared for application developers: https://wiki.egi.eu/wiki/MPI_User_Guide. Feedback and specific requirements about MPI service can be added to this.

Solved Requirements

Name of the topic Related requirement tickets Summary & Actions
5. Better feedback about jobs, automated resubmission of jobs that are stuck on sites
Solved Requirement
Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'" is not in the list of allowed feeds. There are no allowed feed URLs in the list.

Resolved #660

August 25 2011: Investigation completed. Full details are available in ticket: #1406.


Main finding: Currently (for gLite) the way users gather info about running jobs is querying the LB service from the UI. This service does not provide all the information needed by some users.

The new LB grid service 2.x and the recent 3.0 version which is included in EMI 1.0 release, allows grid jobs to log user tags in LB. These user tags can be used for example to query the status of intermediary stages of a grid job.

If current LB functionalities do not meet user needs, then these users can submit specific requirements against the service.

Apr 21 2011 (TCB answer): According to the WMS product team the latest version of the WMS, that is released with EMI-1 should address most of the request. If there are still unresoolved issues please open a GGUS ticket for the missing part(s).
April 1 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.
Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

UCST internal

The tickets on this UCST Internal pages page are still under investigation by the User Community Support Team. During the investigation the team collects technical details about the requiement and tries to identify existing solutions from NGIs, existing applications, etc. If no existing solution is found then the ticket is escalated to UCB. If the ticket requires modification/improvements in the EGI grid middleware, then the ticket - after it is endorsed by the UCB - is forwarded to Technology Coordination Board.