Difference between revisions of "Track User Support Requirements"
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|[https://rt.egi.eu/rt/Ticket/Display.html?id=1808 6. Data management] | |[https://rt.egi.eu/rt/Ticket/Display.html?id=1808 6. Data management] | ||
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'</rss> | |<b>Tickets submitted to TCB:</b><br> | ||
| <span style="color:red">'''2011 May 06: Full details are received from LSGC.'''</span><br> | <rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%3D%20'Submitted'</rss> | ||
<b>Tickets in process by UCST:</b><br> | |||
<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%21%3D%20'Submitted'</rss> | |||
| <span style="color:red">'''2011 May 06: Full details are received from LSGC.<br>Other tickets: work in progress (UCST)'''</span><br> | |||
| 16 Feb 2011 | | 16 Feb 2011 | ||
| Dec 2010, DRIHMS requirements (4) were recorded, but no contact with project representatives was made yet.<br> | | Dec 2010, DRIHMS requirements (4) were recorded, but no contact with project representatives was made yet.<br> | ||
Mar 30 2011, LSGC requirements (10) were reviewed and representatives were asked for more details. All details received from LSGC.<br> | Mar 30 2011, LSGC requirements (10) were reviewed and representatives were asked for more details. All details received from LSGC.<br> | ||
Jul 1 2011: Tickets submitted to TCB | |||
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|[https://rt.egi.eu/rt/Ticket/Display.html?id=2249 7. Workflows] | |[https://rt.egi.eu/rt/Ticket/Display.html?id=2249 7. Workflows] |
Revision as of 20:40, 13 July 2011
Main | Submit | Track |
UMD (TCB) | Operations (OMB) | User Support (UCB) |
Status at UCB
Name of the topic | Related requirement tickets | Status of tickets | Date of flagging the topic as priotiry by the UCB | Summary & Actions |
---|---|---|---|---|
1. Increased stability and scalability for gLite WMS | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011 Full details received for 1 ticket: #704 from VO hone |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced. Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged. At the same time, users are requested to submit bug reports directly to WMS via GGUS. |
2.Better (more verbose and informative) error messages | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011 Partial details received for 2 tickets: #712 from NGI_IL #1147 from Life Sciences Grid Community |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced. Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged. - initially, we concentrate only on the client error messages - the user community is asked to submit the ten most annoying error messages per area (compute, data, security, information system/accounting) - EMI teams will fix and at the same time analyze the error messages |
3. Fixing the known bugs before adding new features | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011 |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced. Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged. |
4. Coherency of command line commands, parameters and APIs | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011 Partial details received for 1 ticket: #1148 from Life Sciences Grid Community |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced. Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged. The latter is already addressed by the different convergence and harmonization plans of EMI areas. For the former, EMI has already started a first assessment of this problem, after a first evaluation phase, experts found out that this might represent a very delicate step in that it can break submission frameworks, helper scripts in a very dangerous way, this is the reason why at this stage, we think the users should be proactively involved. EMI proposes the following strategy for the command line parameters coherency challenge: - focus on user-side commands only, service administration commands should be excluded - EMI will provide a table of cli parameters, an inventory of all the cli parameters per commands as it is Today - EMI will ask the community to mark which parameters they want to change - EMI will also come with is own proposition concerning what kind of changes are feasible |
5. Better feedback about jobs, automated resubmission of jobs that are stuck on sites | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011 |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced. Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged. |
6. Data management | Tickets submitted to TCB: Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'%20AND%20'CF.{TCB%20Status}'%20%3D%20'Submitted'" is not in the list of allowed feeds. There are no allowed feed URLs in the list.
Tickets in process by UCST: |
2011 May 06: Full details are received from LSGC. Other tickets: work in progress (UCST) |
16 Feb 2011 | Dec 2010, DRIHMS requirements (4) were recorded, but no contact with project representatives was made yet. Mar 30 2011, LSGC requirements (10) were reviewed and representatives were asked for more details. All details received from LSGC. |
7. Workflows | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb7'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | 2011 |
30 May 2011 | Collecting the requirements |
UCST internal