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Difference between revisions of "Track User Support Requirements"

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== UCST internal ==
== UCST internal ==
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<span style="color:red">'''That section is only for UCST and should be used internally only by UCST'''</span>
<span style="color:red">'''That section is only for UCST and should be used internally only by UCST'''</span>
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Requirements were discussed, prioritized & grouped into the topics at UCB and transfered to TCB
Requirements were discussed, prioritized & grouped into the topics at UCB and transfered to TCB
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'''User Support Status'''
'''User Support Status'''
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Revision as of 09:55, 16 May 2011

Main Submit Track


UMD (TCB) Operations (OMB) User Support (UCB)


Status at UCB

Name of the topic Related requirement tickets Status of tickets Date of flagging the topic as priotiry by the UCB Summary & Actions
1. Increased stability and scalability for gLite WMS Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011

Full details received for 1 ticket: #704 from VO hone

30 Nov 2010 Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.

2.Better (more verbose and informative) error messages Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011

Partial details received for 2 tickets: #712 from NGI_IL #1147 from Life Sciences Grid Community

30 Nov 2010 Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.

3. Fixing the known bugs before adding new features Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011
30 Nov 2010 Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.

4. Coherency of command line commands, parameters and APIs Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'" is not in the list of allowed feeds. There are no allowed feed URLs in the list.

Resolved #665

Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011

Partial details received for 1 ticket: #1148 from Life Sciences Grid Community

30 Nov 2010 Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.

5. Better feedback about jobs, automated resubmission of jobs that are stuck on sites Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'" is not in the list of allowed feeds. There are no allowed feed URLs in the list.

Resolved #660

Waiting for technical details from ticket submitters. Deadline to answer: 21/04/2011
30 Nov 2010 Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced.

Feb 2011: UCST invited the providers of reusable tools to comment on the requirements. Neither negative, nor positive evidences emerged.
1st of April 2011: UCST sent 2nd reminder to ticket submitters to provide technical details.

6. Data management Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb6'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. Waiting for next UCB on-line meeting
16 Feb 2011 Dec 2010, DRIHMS requirements (4) were recorded, but no contact with project representatives was made yet.

Mar 30 2011, LSGC requirements (10) were reviewed and representatives were asked for more details, but no reply since then.

UCST internal