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Difference between revisions of "Track User Support Requirements"
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|1.Increased stability and scalability for gLite WMS | |1.Increased stability and scalability for gLite WMS | ||
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'</rss> | |<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'</rss> | ||
|UCST is waiting for | |<span style="color:red">'''UCST is waiting for reply from the ticket. Expiration in 20days'''</span><br> | ||
1 ticket is OK, full details received from VO | <span style="color:green">'''1 ticket is OK, full details received: [https://rt.egi.eu/rt/Ticket/Display.html?id=704 #704 from VO hone]'''</span> | ||
| 30 Nov 2010 | | 30 Nov 2010 | ||
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: only 1 reply received so far: https://rt.egi.eu/rt/Ticket/Display.html?id=704<br> | | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: only 1 reply received so far: https://rt.egi.eu/rt/Ticket/Display.html?id=704<br> | ||
| Line 23: | Line 23: | ||
|2.Better (more verbose and informative) error messages | |2.Better (more verbose and informative) error messages | ||
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'</rss> | |<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'</rss> | ||
|UCST is waiting for | |<span style="color:red">'''UCST is waiting for reply from the ticket. Expiration in 20days'''</span><br> | ||
<span style="color:green">'''2 tickets under discussion: [https://rt.egi.eu/rt/Ticket/Display.html?id=712 #712 from NGI_IL] [https://rt.egi.eu/rt/Ticket/Display.html?id=1147 #1147 from Life Sciences Grid Community]'''</span> | |||
| 30 Nov 2010 | | 30 Nov 2010 | ||
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet.<br> | | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet.<br> | ||
| Line 32: | Line 32: | ||
|3.Fixing the known bugs before adding new features | |3.Fixing the known bugs before adding new features | ||
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'</rss> | |<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'</rss> | ||
|UCST is waiting for reply from the ticket. Expiration in 20days<br> | |<span style="color:red">'''UCST is waiting for reply from the ticket. Expiration in 20days'''</span><br> | ||
| 30 Nov 2010 | | 30 Nov 2010 | ||
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet.<br> | | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet.<br> | ||
| Line 41: | Line 41: | ||
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'</rss> | |<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'</rss> | ||
[https://rt.egi.eu/rt/Ticket/Display.html?id=665 <span style="color:green">'''Resolved #665'''</span>]<br> | [https://rt.egi.eu/rt/Ticket/Display.html?id=665 <span style="color:green">'''Resolved #665'''</span>]<br> | ||
|UCST is waiting for reply from the ticket. Expiration in 20days<br> | |<span style="color:red">'''UCST is waiting for reply from the ticket. Expiration in 20days'''</span><br> | ||
<span style="color:green">'''1 ticket under discussion: [https://rt.egi.eu/rt/Ticket/Display.html?id=1148 #1148 from Life Sciences Grid Community]'''</span> | |||
| 30 Nov 2010 | | 30 Nov 2010 | ||
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet.<br> | | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet.<br> | ||
| Line 54: | Line 54: | ||
|<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'</rss> | |<rss desc=on width=200 title=off>https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'</rss> | ||
[https://rt.egi.eu/rt/Ticket/Display.html?id=660 <span style="color:green">'''Resolved #660'''</span>]<br> | [https://rt.egi.eu/rt/Ticket/Display.html?id=660 <span style="color:green">'''Resolved #660'''</span>]<br> | ||
|UCST is waiting for reply from the tickets. Expiration in 20days<br> | |<span style="color:red">'''UCST is waiting for reply from the tickets. Expiration in 20days'''</span><br> | ||
<span style="color:green">'''1 ticket under discussion: [https://rt.egi.eu/rt/Ticket/Display.html?id=657 #657 from HealthGrid ]'''</span> | |||
| 30 Nov 2010 | | 30 Nov 2010 | ||
| Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet.<br> | | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet.<br> | ||
Revision as of 16:17, 1 April 2011
| Main | Submit | Track |
| UMD (TCB) | Operations (OMB) | User Support (UCB) |
Status at UCB
| Name of the topic | Related requirements | Requirement status | Date when has been flagged as priotiry topic by the UBC | Summary & Actions |
|---|---|---|---|---|
| 1.Increased stability and scalability for gLite WMS | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb1'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | UCST is waiting for reply from the ticket. Expiration in 20days 1 ticket is OK, full details received: #704 from VO hone |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: only 1 reply received so far: https://rt.egi.eu/rt/Ticket/Display.html?id=704 Feb 2011: UCST invited the providers of reusable tools to comment on the requirement |
| 2.Better (more verbose and informative) error messages | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb2'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | UCST is waiting for reply from the ticket. Expiration in 20days 2 tickets under discussion: #712 from NGI_IL #1147 from Life Sciences Grid Community |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet. Feb 2011: UCST invited the providers of reusable tools to comment on the requirement |
| 3.Fixing the known bugs before adding new features | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb3'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | UCST is waiting for reply from the ticket. Expiration in 20days |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet. Feb 2011: UCST invited the providers of reusable tools to comment on the requirement |
| 4.Coherency of command line commands, parameters and APIs | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb4'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | UCST is waiting for reply from the ticket. Expiration in 20days 1 ticket under discussion: #1148 from Life Sciences Grid Community |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet. Feb 2011: UCST invited the providers of reusable tools to comment on the requirement |
| 5.Better feedback about jobs, automated resubmission of jobs that are stuck on sites | Extension:RSS -- Error: "https://service-requirements:Teoer02i@rt.egi.eu/requirements/Search/Results.rdf?Order=DESC&OrderBy=Created&Query=Queue%20%3D%20'requirements'%20AND%20'CF.{Custom%20Tag}'%20%3D%20'ucb5'" is not in the list of allowed feeds. There are no allowed feed URLs in the list. | UCST is waiting for reply from the tickets. Expiration in 20days 1 ticket under discussion: #657 from HealthGrid |
30 Nov 2010 | Jan 2011: UCST asked ticket submitters to provide technical details about the circumstances under which the scalability and stability problems were experienced: no updates received yet. Feb 2011: UCST invited the providers of reusable tools to comment on the requirement |
| Requirement Status | ||||||
|---|---|---|---|---|---|---|
| UCB Requirements | New | Open | Accepted | Stalled | Resolved | Rejected |
Requirements are discussed at UCB
Board Tag: UCB
Status at TCB
| Requirement Status | ||||||
|---|---|---|---|---|---|---|
| UCB Requirements | New | Open | Accepted | Stalled | Resolved | Rejected |
Requirements were discussed at UCB and transfered to TCB
Board Tag: UCB_TCB
User Support Status
Requirements in process by User Support
Board Tag: Not equal to UCB, UCB_TCB
Current Statistics
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User Support tickets per Category
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User Support tickets per Category
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User Support tickets per Status