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Difference between revisions of "Template:GGUS-FAQ"

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<includeonly>
<includeonly>[[File:GGUS-logo.jpg|right|178px]]<br />'''[[GGUS:Main Page|GGUS wiki]]''' / '''[[GGUS:FAQ|GGUS FAQ]]''' / '''<span class="plainlinks">[https://ggus.eu/pages/docu.php GGUS Documentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
; Responsible Unit : {{{Unit}}}
__NOEDITSECTION__
; E-Mail : {{{E-Mail}}}
{{DEFAULTSORT:{{{sortname|{{PAGENAME}}}}}}}
; E-Mail type
[[Category:FAQ Responsible Units (GGUS)]]
: {{#ifeq: {{{E-Mail-Type}}} | H | mail address read by humans }}
<hr />'''FAQ FOR {{{Unit}}} SUPPORT UNIT'''
<!-- |X=XML Format
; Responsible Unit: {{{Unit}}}
|A=automatic helpdesk system }} -->
; Helpdesk : {{GGUS-Helpdesk-{{{Helpdesk|Operations}}}}}
; Updated : {{{Updated|unknwon}}}
<!-- == Interface ==
; What is the purpose of the {{{Unit}}} Support? : {{{purpose|unknwon}}}
; E-Mail: {{{E-Mail}}}
; Who is responsible for {{{Unit}}} Support? : {{{responsible|unknwon}}}
; Interface: {{GGUS-Interface-{{{Interface}}}}} -->
; How many tickets have to be dealt with by {{{Unit}} Support in each week? : {{{tickets per week|unknwon}}}
== What is the purpose of the {{{Unit}}} Support? ==
; How does a ticket arrive at {{{Unit}}}? : {{{interface|unknwon}}}  
{{{purpose|unknown}}}
; What does the {{{Unit}}} Support manager have to do? : {{{manager duty|unknwon}}}
== For which components does {{{Unit}}} provide support? ==
; What does the person dealing with {{{Unit}}} Support have to do? : {{{person duty|unknwon}}}
{{{components|unknown}}}
; What documentation is available on {{{Unit}}} Support? : {{{documentation|unknwon}}}
== Which quality of service (QoS) will you provide? ==
; What if I have questions which are not dealt with by this FAQ? : {{{more|unknwon}}}
{{{service quality|unknown}}}
</includeonly><noinclude>
== Who will assign tickets to {{{Unit}}} Support? ==
 
{{{assigned by|unknown}}}
== Are tickets typically solved in {{{Unit}}} Support or reassigned elsewhere? ==
{{{solved by|unknown}}}
== Who is responsible for {{{Unit}}} Support? ==
{{{responsible|unknown}}}
== What documentation is available on {{{Unit}}} Support? ==
{{{documentation|unknown}}}
== What is the usual "Type of Issue" for the tickets of {{{Unit}}}? ==
{{{type of issue|Other}}}
== Comments ==
{{{comments|No comments.}}}
==  What if I have questions which are not dealt with by this FAQ? ==
{{{more|Open a {{GGUS ticket}}indicating that it should be directed at the {{{Unit}}} team.}}}
{{GGUS search}}</includeonly><noinclude>
; All fields
  <nowiki>{{GGUS-FAQ</nowiki>
  <nowiki>{{GGUS-FAQ</nowiki>
  |Unit= Responsible Unit
  |Unit= Responsible Unit
  |E-Mail= user@domain
  |E-Mail= user@domain
  |E-Mail-Type= H/X/A
  |Interface= H/X/A
  |Updated= 2011-03-02
  |Helpdesk=Operations
|purpose= What is the purpose of the UNIT?
|components= For which components do you provide support?
|service quality= Which quality of service (QoS) will you provide?
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)?
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
|responsible=Who is responsible for UNIT?
|documentation= What documentation is available on UNIT?
|more=What if I have questions which are not dealt with by this FAQ?
|sortname=Name of the UNIT, with first letter upper case and everything else lower case
|comments=Additional information
}}
; short one
<nowiki>{{GGUS-FAQ</nowiki>
|Unit= Responsible Unit
|Interface= H
  |purpose= What is the purpose of the UNIT?
  |purpose= What is the purpose of the UNIT?
  |responsible= Who is responsible for UNIT?
  |responsible=Who is responsible for UNIT?
  |tickets per week= How many tickets have to be dealt with by UNIT in each week?
  |service quality= Which quality of service (QoS) will you provide?
  |interface= How does a ticket arrive at UNIT?
  |documentation= What documentation is available on UNIT?
  |manager duty= What does the UNIT manager have to do?
  |sortname=Unit
  |person duty= What does the person dealing with UNIT have to do?
}}
  |documentation= What documentation is available on AMGA Support?
<nowiki><!-- put the following lines above the }}</nowiki>
  |more= What if I have questions which are not dealt with by this FAQ? Please send your question by mail to support@ggus.org}}
|components=For which components do you provide support?
  |assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)?
  |solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
  |comments=Additional information
-->




; Interface : H = mail address read by humans / X = XML format / A  = automatic help desk system
; Used for: [[GGUS:FAQ]]
; Usage explained at : [[GGUS:FAQ Responsible Units]]
[[Category:GGUS template]]
[[Category:GGUS template]]
</noinclude>
<noinclude>
[[Category:Templates]]
</noinclude>
</noinclude>

Latest revision as of 08:18, 12 April 2016

All fields
{{GGUS-FAQ
|Unit= Responsible Unit
|E-Mail= user@domain
|Interface= H/X/A
|Helpdesk=Operations
|purpose= What is the purpose of the UNIT?
|components= For which components do you provide support?
|service quality= Which quality of service (QoS) will you provide?
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)? 
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
|responsible=Who is responsible for UNIT?
|documentation= What documentation is available on UNIT?
|more=What if I have questions which are not dealt with by this FAQ?
|sortname=Name of the UNIT, with first letter upper case and everything else lower case
|comments=Additional information
}}
short one
{{GGUS-FAQ
|Unit= Responsible Unit
|Interface= H
|purpose= What is the purpose of the UNIT?
|responsible=Who is responsible for UNIT?
|service quality= Which quality of service (QoS) will you provide?
|documentation= What documentation is available on UNIT?
|sortname=Unit
}}
<!-- put the following lines above the }}
|components=For which components do you provide support?
|assigned by=Who will assign tickets to UNIT (e.g. DMSU, TPM)?
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
|comments=Additional information
-->


Interface
H = mail address read by humans / X = XML format / A = automatic help desk system
Used for
GGUS:FAQ
Usage explained at
GGUS:FAQ Responsible Units
Retrieved from "https://wiki.egi.eu/w/index.php?title=Template:GGUS-FAQ&oldid=86945"