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- {{GGUS-FAQ |Helpdesk=Operations1 KB (169 words) - 15:46, 29 November 2019
- {{GGUS-FAQ |Helpdesk=Operations914 bytes (139 words) - 14:41, 4 February 2014
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]6 KB (945 words) - 16:08, 5 May 2014
- {{GGUS-FAQ ...tation= It is partially available as a technical documentation for PL-Grid Helpdesk containing e.g. statuses and allowed transitions between them. Note this is1 KB (217 words) - 10:48, 1 April 2011
- ...ck is done by 97% of the support units. The new FAQ can be found at [[GGUS:FAQ]] ...SAM/Nagios EGI Support)<br> Additionally the VO “Fusion” was integrated in GGUS.4 KB (673 words) - 19:08, 6 January 2015
- [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ3 KB (465 words) - 09:14, 31 October 2018
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]8 KB (1,137 words) - 16:14, 23 June 2021
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]10 KB (1,501 words) - 16:01, 5 May 2014
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]8 KB (1,232 words) - 10:02, 24 July 2013
- {{GGUS-FAQ ...provide support for problems not solvable by the first level support (the Helpdesk). Problem assigned to the DMSU are analysed by the software experts and set1 KB (244 words) - 08:33, 9 May 2013
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]10 KB (1,503 words) - 10:16, 19 June 2015
- #redirect [[GGUS:SOAP_Interface_FAQ]] ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''11 KB (1,650 words) - 10:14, 28 June 2013
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]9 KB (1,205 words) - 11:19, 5 October 2020
- = Task 6: Helpdesk Infrastructure = * (NGI) Regional helpdesk7 KB (986 words) - 23:26, 24 December 2014
- [[FAQ GGUS-QoS-Levels|Quality of Support (QoS) levels are definition. ]] | Incident Management Helpdesk4 KB (512 words) - 14:16, 20 March 2015
- ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]17 KB (2,430 words) - 09:06, 19 June 2015
- ...ndex.php?mode=register_info Register] into GGUS tool as support staff''' - GGUS is a ticketing system which is used for operational purpose within EGI. Wit *[[FAQ Regional Operator on Duty|ROD FAQ]] - Frequently Asked Questions related to ROD work<br>8 KB (1,314 words) - 14:50, 23 October 2014
- [[FAQ GGUS-QoS-Levels|Quality of Support (QoS) levels are definition. ]] | Incident Management Helpdesk21 KB (2,434 words) - 16:13, 29 August 2014
- * [http://www.ggus.org/ EGI Helpdesk based on GGUS/xGUS] ** GGUS helpdesk: Torsten Antoni, Helmut Dres, Guenter Grein /KIT10 KB (1,497 words) - 19:32, 24 December 2014
- {{GGUS-header-edit|FAQ GGUS-User-Guide}} ...ul to explaining what happens when you request help. Use the GGUS [https://ggus.eu web interface] to create the ticket.22 KB (3,573 words) - 15:42, 17 September 2018