EGI-InSPIRE:SA1.6-QR13
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EGI Inspire Main page |
Inspire reports menu: | Home • | SA1 weekly Reports • | SA1 Task QR Reports • | NGI QR Reports • | NGI QR User support Reports |
1. Task Meetings
Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
---|---|---|---|
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
monthly (web conf): Representatives from EMI, EGI, IGE, NGIs, GGUS team, WLCG | https://indico.egi.eu/indico/categoryDisplay.py?categId=78 | GGUS Advisory Board (GGUS-AB) meeting | Further development of GGUS system |
need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
need driven | no INDICO URL | meetings with EGI-SA2 | definition of the technology support workflows and their implementation |
2. Main Achievements
New report ETA accuracy introduced in the Report Generator.
GGUS structure
Support units
Decommissioned support units
- "UCST"
- "EMI QA"
- "EMI Testbeds"
- "EMI Release Management"
- "EMI Common"
- "EMI Common Data Library"
- "ISIN"
- "gLite VOBOX"
- "gLite UI"
- "gLite WN"
- "StratusLab"
- "ROC_IGALC"
- "NGI_IE"
Renamed support units
- "IGE" -> "EGCF"
- "gLite WMS" -> "WMS"
Merged support units
- "SAGA-SD" + "SAGA" -> "SAGA"
- "MPI User Support" + "MPI" -> "MPI"
- "APEL EMI" + "APEL" -> "APEL"
New support units
- "NGI_ZA"
VOs
Introduced new VO
- "drihm.eu"
Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists.
GGUS web portal
- New "Did you knows?" about the following topics:
- Changes with the end of EMI. - Notification on re-opening alarm tickets.
- Renewed GGUS service certificate used for signing alarm notifications.
- Renewed GGUS host certificate.
- A SAML/Shibboleth based access to GGUS is implemented on the test instance. Testing is ongoing.
- Updated documentation in EGI wiki.
GGUS system
- Automated work flow for tickets waiting for submitter input.
- Introduced quality of service levels.
- New work flow for tickets waiting for PT input.
- Email notification to the agreed "Emergency email" address when an ALARM ticket gets re-opened.
Interfaces with other ticketing systems
- Fixed bugs in interface to CERN SNOW.
Alarm tests after GGUS releases
- Executed the alarm and interface tests after each GGUS release.
High availability
- Moved GGUS test instance to the new high availability structures for testing the processes.
3. Issues and Mitigation
Issue Description | Mitigation Description |
---|---|
Collaboration of GGUS and PRACE | This action is postponed as it has only low priority for PRACE at the moment. |
Collaboration of GGUS and MAPPER | MAPPER decided to use an xGUS instance. Setting up the xGUS instance is work in progress. |
Collaboration of GGUS and DANTE | A meeting with DANTE representatives is planned for the EGI CF in Madrid. |
4. Plans for the next period
GGUS structure
- Integration of Operations Portal in GGUS. This action is postponed as requested by Operations Portal admins.
- Fully integrate CMS VO in GGUS and retire interface to Savannah.
- Migrate GGUS shopping list from Savannah to JIRA.
- Notification of failures of operational tools through GGUS.
- Work flow for tickets needing information about UMD releases when issue was solved by PT.
GGUS web portal
- Implement a bulk submit feature.