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| | see https://confluence.egi.eu/display/EGISLM/Performance |
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| This page provides:
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| *information on the service level targets used for performance monthly reports
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| *links to on-line statistics<br>
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| *links to the monthly performance reports<br>
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| *EGI OLA SLA framework overview
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| <br>
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| *Definition of Availability and Reliability and related computation algorithm ([https://wiki.egi.eu/w/images/a/ad/Ace_Service_Availability_Computation.pdf paper])
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| *[[PROC04|Procedure for oversight of availability and reliability performance]]
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| = Resource Centre performance<br> =
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| {| width="755" border="1" class="wikitable"
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| |- style="background-color: lightgray;"
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| '''On-line Statistics '''
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| <small>'''(Operations Portal - certificate required) '''</small>
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| '''Monthly Reports'''
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| | '''Service Level Targets'''
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| | '''OLA'''
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| [https://operations-portal.egi.eu/availability/siteAvailabilities Ava/Rel on-line statistics]
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| | [[Availability and reliability monthly statistics#Resource_Centres|RC Ava/Rel monthly reports]]
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| | [[SLM RC Service Levels|levels and targets]]
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| | [https://documents.egi.eu/document/31 RC OLA]
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| |}
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| <br>
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| *[[Underperforming sites and suspensions|Underperforming sites and suspensions]]
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| *Profile for A/R Computations: [https://mon.egi.eu/poem/admin/poem/profile/25/ ROC_CRITICAL]
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| = Resource infrastructure Provider performance<br> =
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| {| width="755" border="1" class="wikitable"
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| |- style="background-color: lightgray;"
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| '''On-line Statistics '''
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| <small>'''(Operations Portal - certificate required) '''</small>
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| '''Monthly Reports'''
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| | '''Service Level Targets'''
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| | '''OLA'''
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| | [https://operations-portal.egi.eu/availability/topbdiiList Ava/Rel on-line statistics]
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| *[[Availability and reliability monthly statistics#Resource_Infrastructures|NGI Ava/Rel ]]
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| *[[ROD performance index#Performance_reports|ROD Performance index]]
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| | [[SLM RP Service Levels|levels and targets]]
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| | [https://documents.egi.eu/document/463 RP OLA]
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| |}
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| <br>
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| *[[Top-BDII list for NGI|List of NGIs' authoritative Top-BDIIs]] (used for Top-Bdii Ava/Rel computation)<br>
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| *[[NGI services in GOCDB|List of NGI services registered in GOCDB]] (used for NGI/EIRO Ava/Rel computation)
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| *Profile for A/R Computations:[https://mon.egi.eu/poem/admin/poem/profile/25/ ROC]
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| = EGI.eu Core services performance<br> =
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| {| width="755" border="1" class="wikitable"
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| |- style="background-color: lightgray;"
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| '''On-line Statistics '''
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| <small>'''(Operations Portal - certificate required) '''</small>
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| '''Monthly Reports'''
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| | '''Service Level Targets'''
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| | '''OLA/SLA'''
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| | rowspan="2" | under development <br>
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| | rowspan="2" | under development <br>
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| | [[SLM EGI.eu Service Levels|levels and targets]]
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| [https://documents.egi.eu/secure/ShowDocument?docid=2170 EGI.eu OLA]
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| <br>
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| | leves and targets
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| | [https://documents.egi.eu/public/ShowDocument?docid=2166 EGI.eu Federated Operations SLA]
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| |}
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| <br>
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| *[[FAQ GGUS-QoS-Levels#Levels_of_service|Support priority]] definition
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| *[[Core EGI Activities|List of EGI.eu core services]]
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| *Profile for A/R Computations:[https://mon.egi.eu/poem/admin/poem/profile/23/ OPS_MONITOR_CRITICAL]
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| *[https://documents.egi.eu/public/ShowDocument?docid=2278 EGI.eu Operation Level Agreement template]
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| *[https://documents.egi.eu/document/2277 EGI.eu Operation Level Agreements report templates]
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| <br>
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| = Technology Providers performance =
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| {| width="755" border="1" class="wikitable"
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| |- style="background-color: lightgray;"
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| '''Monthly Reports'''
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| | '''Service Level Targets'''
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| | '''OLA/SLA'''
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| | rowspan="2" | under development <br>
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| | rowspan="2" | <br> leves and targets <br>
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| | rowspan="2" | <br> TP SLA<br>
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| |-
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| |}
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| = Other performance statistics (non production)<br> =
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| *[http://cclavoisier02.in2p3.fr:8080/lavoisier/ar_vo VO services performance on-line statistics]<br>
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| *[http://cclavoisier02.in2p3.fr:8080/lavoisier/ar_cloud_results Cloud services performance on-line statistics]
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| <br>
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| = EGI OLA SLA framework =
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| [[Image:OLA_SLA_framework.png|600px|OLA_SLA_framework.png]]
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| # Resource Center (RC) OLA - defines the minimum set of operational services and the respective quality parameters that a Resource Centre is required to provide in EGI.
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| # Resource infrastructure Provider (RP) OLA - defines the minimum set of operational services and the respective quality parameters that an EGI Resource infrastructure Provider is required to provide.
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| # EGI.eu OLA - define conditions under which [[Core_EGI_Activities|EGI Core services]] are offered to EGI.eu by its the partners.
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| EGI is working on:
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| # Technology Provider (TP) SLA
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| # User SLA
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| # EGI.eu SLA
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| [[Category:Service_Level_Management|*]]
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The wiki is deprecated and due to be decommissioned by the end of September 2022.