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| | see https://confluence.egi.eu/display/EGISLM/Performance |
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| This page provides:
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| *information on the service level targets of Resource Centres and NGIs/EIROs used for performance monthly reports
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| *links to MyEGI and the Operations Portal providing on-line access to performance figures
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| *links to the monthly performance reports.<br>
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| {| border="1" class="wikitable"
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| |- style="background-color: lightgray;"
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| | '''Type of '''
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| '''infrastructure'''
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| '''On-line Statistics '''
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| <small>'''(Operations Portal - certificate required) '''</small>
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| '''Monthly Reports'''
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| | '''Profile for A/R Computations'''
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| | '''Service Level Targets'''
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| | '''OLA'''
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| |-
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| | '''Resource Centres'''
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| [https://operations-portal.egi.eu/availability/siteAvailabilities on-line statistics]
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| | [[Availability and reliability monthly statistics#Resource_Centres|RC monthly reports]]
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| | ROC_CRITICAL
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| | [[SLM RC Service Levels|levels and targets]]
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| | [https://documents.egi.eu/document/31 RC OLA]
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| | '''NGI/EIRO'''
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| | [https://operations-portal.egi.eu/availability/topbdiiList Top-BDII on-line statistics]
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| | [[Availability and reliability monthly statistics#Resource_Infrastructures|NGI monthly reports]]
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| | ROC
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| | [[SLM RP Service Levels|levels and targets]]
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| | [https://documents.egi.eu/document/463 RP OLA]
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| |-
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| | '''EGI.eu Core services'''
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| | under development
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| | under development
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| | OPS_MONITOR_CRITICAL
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| | [[SLM EGI.eu Service Levels|levels and targets]]
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| | [https://documents.egi.eu/secure/ShowDocument?docid=2170 EGI.eu OLA]
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| |}
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| <br>
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| *[[Underperforming sites and suspensions|Underperforming sites and suspensions]]<br>
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| *[[Top-BDII list for NGI|List of NGIs' authoritative Top-BDIIs]] (used for Top-Bdii Ava/Rel computation)<br>
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| *[[NGI services in GOCDB|List of NGI services registered in GOCDB]] (used for NGI/EIRO Ava/Rel computation)<br>
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| <br>
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| == Definitions<br> ==
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| *[[FAQ GGUS-QoS-Levels#Levels_of_service|Support priority]]<br>
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| *Definition of Availability and Reliability and related computation algorithm ([https://tomtools.cern.ch/confluence/download/attachments/2261694/Ace_Service_Availability_Computation.pdf?version=1&modificationDate=1314361543000 paper])<br>
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| <br>
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| *ROC_CRITICAL profile - [[Availability SAM tests|List of Nagios tests]] used for availability computation
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| *[https://tomtools.cern.ch/confluence/display/SAM/ACE Availability Computation Engine (ACE) home page]
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| *[[PROC04|Procedure for oversight of availability and reliability performance]]
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| *Impact of change of suspension policy for under-performing sites: [[Availability and reliability threshold change impact|report]]
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| <!-- DEPRECATED LINKS
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| * [https://twiki.cern.ch/twiki/pub/LCG/GridView/Gridview_Service_Availability_Computation.pdf paper]
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| * [https://twiki.cern.ch/twiki/bin/view/LCG/ACE (Old) Availability Computation Engine] (ACE)
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| * [https://twiki.cern.ch/twiki/bin/view/EGEE/MonthlyAvailability EGEE-III Comments on site availability and reliability statistics]
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| *[http://gvdev.cern.ch/GVPC/Excel/ '''(DEPRECATED)''' GridView availability/reliability report generator] (providing access to the database including Nagios results for OPS and SAM results for VOs)
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| *[http://gridview015.cern.ch/GVPC/Excel/ACE/ ACE report generator]
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| *[https://gvdev.cern.ch/ACEVAL/ace_index.php ACE visualization portal]-->
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| *[[NGI services in GOCDB|Status of NGI services grouping in GOC DB]]
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| [[Category:Service_Level_Management|*]]
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The wiki is deprecated and due to be decommissioned by the end of September 2022.