NGI International Task Review MS109 Norway
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User Services
Human Services (Table 1)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA3.3N | U-N-3 U-N-13 | Requirements Gathering | User requirements are gathered with a yearly user survey and in direct interaction with users. | 3 | - |
NA3.3N | U-N-14 U-N-15 | Application Database | AppDB has been populated, but is not in active use. | 3 | Better dissemination of the AppDB to users. |
NA3.3N | U-N-16 U-N-17 | Training | Training sessions on demand and during a yearly HPC conference. | 3 | More focus on grid in user training. |
NA3.3N | U-N-12 U-N-18 U-N-19 | Consultancy | Consultancy is done through RT Helpdesk system. | 4 | - |
Operations Services
Human Services (Table 2)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.4N | O-N-9 | Requirements Gathering | your assessment here | 4 | how to improve |
SA1.1N | O-N-9 | Operations Coordination | Operations are coordinated with NDGF, where NGI_NO takes part in an Operator rotation schedule. | 4 | Involving national sites more in operations. |
SA1.2N | O-N-9 | Security | We have a good collaboration with head of security in NDGF and information about vulnerabilities is propagated appropriately. | 5 | - |
Infrastructure Services (Table 3)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.3N | O-N-9 | Software Rollout | Sites are running ARC and not part of EGI Software Rollout yet. One site is EA for ARC. | 4 | Adopt EGI Software Rollout procedures. |
SA1.4N | O-N-3 | Monitoring | Monitoring through two different Nagios instances is provided by NDGF, Norway provides technical support when needed. | 5 | - |
SA1.5N | O-N-2 | Accounting | Accounting is done with SGAS and sent to NDGF, who in turn make sure it is reported. | 5 | - |
SA1.4N | O-N-1 O-N-4 | Configuration Repository and Operations Portal | We are using the central services. | - | - |
SA1.6N SA1.7N | O-N-6 O-N-7 | Helpdesk | There is no need for interfacing national and global ticketing systems due to the low load. All users use the national support system. | 5 | - |
SA1.8N | O-N-5 O-N-8 | Core Services | We run a sBDII and a VOMS on behalf of NDGF. These are in the process of being migrated to another site within Norway. The sBDII is sort of a hack to allow ARC to show up in the EGI world of gLite and we look forward to better interoperability in the future. | 4 | - |
Other (Table 4)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA2.3N | Policy Development | Participating in EGI Council/InSPIRE CB meetings. | 5 | - | |
NA2.2N | E-N-2 | Dissemination | EGI training, user forums etc are disseminated to the users. | 3 | - |