NGI International Task Review MS109 Greece
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User Services
Human Services (Table 1)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA3.3N | U-N-3 U-N-13 | Requirements Gathering | In order to gather users' requirements a mailing list with all the registered to HellasGrid users is used. Also there is a plan to make a survey using on-line questionnaire in order to gather users' requirements and their assessment regarding the use of HellasGrid and EGI infrastructure in general. be | 3 | In order to gather the real requirements of the users' more formal means of communication are preferable (for example an on-line survey). Also the questions of the surveys must be as simple as possible, without make the user to be confused with a lot of technical terminology (for example do you prefer LCG-CE or CreamCE?) |
NA3.3N | U-N-14 U-N-15 | Application Database | Till now 9 applications from HellasGrid has been registered to EGI appdb. | 4 | write here |
NA3.3N | U-N-16 U-N-17 | Training | NGI GRNET does not offer training services in the context of EGI-InSPIRE project | N/A | N/A |
NA3.3N | U-N-12 U-N-18 U-N-19 | Consultancy | Consultancy is provided via helpdesk where two mailing lists (user-support and application-support) are used for direct communication of the users with the two main user support teams at HellasGrid. A request tracking system is used for the better tracking of all users-related issues arised. | 4 | By constructing updated user-oriented material (cookbooks, user guides, screencasts, etc) concerning mainly issues introduced by decomission of old services and gradual transition to new ones(for example transition from LCG-CE to Cream CE). |
Operations Services
Human Services (Table 2)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.4N | O-N-9 | Requirements Gathering | your assessment here | 0-5 | how to improve |
SA1.1N | O-N-9 | Operations Coordination | write here | 0-5 | write here |
SA1.2N | O-N-9 | Security | write here | 0-5 | write here |
Infrastructure Services (Table 3)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
SA1.3N | O-N-9 | Software Rollout | write here | 0-5 | write here |
SA1.4N | O-N-3 | Monitoring | write here | 0-5 | write here |
SA1.5N | O-N-2 | Accounting | write here | 0-5 | write here |
SA1.4N | O-N-1 O-N-4 | Configuration Repository and Operations Portal | write here | 0-5 | write here |
SA1.6N SA1.7N | O-N-6 O-N-7 | Helpdesk | write here | 0-5 | write here |
SA1.8N | O-N-5 O-N-8 | Core Services | write here | 0-5 | write here |
Other (Table 4)
EGI-InSPIRE | EGI_DS | Name | Assessment | Score | How to Improve |
---|---|---|---|---|---|
NA2.3N | Policy Development | write here | 0-5 | write here | |
NA2.2N | E-N-2 | Dissemination | write here | 0-5 | write here |